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Front Desk Supervisor

Posted April 16, 2021

Richmond Marriott Short Pump
Glen Allen, VA
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About This Job

POSITION OVERVIEW:

The position involves high guest contact and presents the first point of contact for all of our guests. The Front Desk Supervisor is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Maintain positive guest relations at all times. Work to resolve guest challenges, ensuring guest satisfaction.
 This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

EDUCATION & EXPERIENCE:

  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Computer skills required. Familiarity with Microsoft Office preferred.
  • Experience with hotel property management systems is preferred  
  • Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
  • Previous cash handling experience is preferred.

QUALIFICATIONS:

  • Good understanding of the English language.
  • Good communication skills both written and verbal.
  • Exert physical effort in lifting/transporting at least 25 pounds.
  • Push/pull carts and other equipment up to 100 pounds.
  • Endure various physical movements throughout the work areas.
  • Work environment – front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
  • Provide excellent customer service and maintain a professional demeanor.
  • Knowledge of the local area.
  • Ability to suggestively sell.

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About this Employer

Richmond Marriott Short Pump

4240 Dominion Boulevard
Glen Allen, VA 23060

(804) 965-9500

242 Room Hotel

www.marriott.com

Our Hotel

Our hotel in Glen Allen offers easy access to a variety of destinations such as the Short Pump Town Center, Richmond Raceway and the University of Richmond. After soaking in the local culture, visitors can dive into chic surroundings at our rooms and suites. 

We cater toward our guests' comfort with complimentary Wi-Fi, 55-inch Smart TVs and luxurious bedding. Guests can upgrade their travel experience in our concierge-level accommodations, offering exclusive access to our M Club Lounge. They can indulge in delicious cuisine at our Greatroom, winner of the People's Choice Awards at the Taste of Virginia Festival. 

Those needing to host an event can leave an everlasting impression when they utilize our five modern venues and planning services. Active travelers can stay in shape at our indoor pool and 24-hour fitness center. Whatever brings guests through our doors, our goal at Richmond Marriott Short Pump is to surpass all expectations.