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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Weekend Schedule required
  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Residence Inn by Marriott Baton Rouge Towne Center at Cedar Lodge

7061 Commerce Circle
Baton Rouge, LA 70809

(225) 925-9100

93 Room Extended Stay

www.marriott.com

Our Hotel

Comfort, convenience and style meet at our city center hotel with a great location near LSU Tiger Stadium, Towne Center Mall and Houmas House Plantation. Large corporations including Capital One, Turner Industries and Shell are also nearby. After an action-packed day, travelers can retire to our extended-stay suites appointed with plush bedding, ergonomic workspaces, full-size kitchens and complimentary Wi-Fi. Then start their day in Baton Rouge with our free breakfast buffet before meetings in our event space appointed with AV equipment and catering options. When downtime arises, guests can break a sweat in our 24-hour fitness center featuring cardio equipment and free weights. We also feature an outdoor pool and versatile Sport Court® for a tennis match or a basketball game.