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Front Desk Agent

Posted March 29, 2021

Texican Court
Irving, TX
Front Desk Agent Needed!

About This Job

  • To be thoroughly acquainted with all check-in procedures and policies.
  • To be thoroughly acquainted with all check-out procedures and policies.
  • Be familiar with guest scenarios.
  • Be familiar with all technical equipment as related to the Front Desk.
  • To be familiar with all hotel facilities.
  • To be familiar with general organization set-up.
  • To be familiar with the inter-relationship between the different departments.Hotel Specific Essential Functions:
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain regular attendance in compliance with Hotel Valencia standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Comply at all times with Hotel Valencia Standards and regulations to encourage safe and efficient hotel operations.
  • Check guests into or out of hotel.
  • Confirm credit and payment method at check in.
  • Confirm full payment at check out.
  • Log all requests, confirm completion and follow up.
  • Direct guests to daily functions within hotel.
  • Complete bucket check.
  • Review PMS inventory and House Count for availability and rates.
  • Book reservations for day of arrival or future stays.
  • Balance and prepare individual paper work for closing of shift.
  • Balance bank daily.
  • To be thoroughly acquainted with all hotel promotional programs.
  • Run copies and charge guests as needed.
  • Send faxes and charge guests as needed.
  • Run daily arrival report and mark registration cards for special requests.
  • Distribute faxes, packages and mail to guest services for delivery or inform guest of receipt.
  • Stock and clean work space for next shift
  • Distribute billing reports to Hotel outlets.
  • Block bus tours and notify housekeeping.
  • Run PBX board as necessary.
  • Load PMS, PBX, PC, Folio, Fax and Pay TV printers as necessary.
  • Other duties as required.Tools and Equipment:
  • Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine.Working Environment:
  • Interior and on occasion exterior of hotel with exposure to weather conditions.Physical Requirements:
  • Standing/Walking: Constantly: At front desk on tile or carpet.
  • Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
  • Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.
  • Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.
  • Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter.
  • Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.
  • Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

compensation: 13.00


About this Employer

Texican Court

501 West Las Colinas Blvd
Irving, TX 75039

(214) 459-1911

152 Room Hotel

An Irving Boutique Hotel 

Welcome to Valencia Group’s Texican Court where guests experience a blending of cultures from Texas and Mexico. Texican Court is located in the heart of Las Colinas, TX across from the Convention Center and The Music Factory. The hotel is designed to provide a rich setting for people to escape their everyday lives and settle into a world that moves slower and where the Texas sun is not a burden but rather a reason to settle in for a cold beverage with a plate of tacos. “Make Tacos Not War.”