Graduate Hotels®, is seeking a Sales Managerto join Graduate Minneapolisand its wonderful team of hospitality enthusiasts.
Graduate Hotels creates authentic, playful spaces that connect a community’s travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.
We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.
JOB DUTIES AND RESPONSIBILITIES
Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
Manage business travel accounts to maximize business potential
Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
Details BEOs with client for groups with meeting space and distributes with appropriate staff.
Conduct pre- and post-conference meetings when it is agreeable with the client
Attends property specific receptions to generate leads and interact with customers
Organize and execute local area blitzes
Implement special promotions relating to sales segment
Establishes relationships with local businesses and organizations and is an active member in local industry associations
Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
Consistently meet or exceed sales goals including predetermined revenue and sales activity
Other duties as assigned
EDUCATION AND EXPERIENCE
High School Diploma/GED. Bachelor’s Degree preferred
Prior sales experience preferred
KNOWLEDGE, SKILLS AND ABILITIES
Strong analytical skills relative to impact on hotel revenues
Ability to communicate effectively verbally and in writing
Strong understanding of revenue management principles
Ability to use reservation and revenue management systems to develop pricing and sales recommendations
Experience with Delphi.fdc preferred
About Graduate Hotels®
Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.
*Graduate Hotels is an Equal Opportunity Employer.
Graduate Minneapolis is more than just a place to lay your head. While you’re with us, tee off in our Topgolf Swing Suite, grab a cocktail at The Beacon, our laid-back restaurant and bar, and get your heart rate up on one of the Peloton bikes in our first floor gym. We’re the perfect spot for Gophers – and their dogs! Pets stay free at Graduate Hotels.
Nestled in the heart of campus just a stone’s throw from Coffman Memorial Union and the Gophers’ stadium, we are home team central for golden get-togethers. Our lush lake house landscape is dotted in forest green, woodland toile, as well as Prince-ly details of custom paisley and a little red Corvette to bring you home. From meetings in town to campus meetups, the lobby is lounge-central for student hang time or some serious air hockey tournaments. Roving food carts serving local flavor (‘sota stuffed burritos, hand crafted hot cocoas and all-star spirits) drift amid the cozy communal tables, dramatic fireplace and woodsy backdrop.
From breakouts to breakfast, boardroom business or ballroom sized soirees, we can help plan your Minnesota meeting or Golden Gopher gathering for groups from 6 to 600. From customized wedding parties, creative catering and all the local charm and technology to make it memorable, we are here to help celebrate.