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Front Desk & Bistro - Guest Experience Expert

Posted May 6, 2021

Courtyard Phoenix Airport
Phoenix, AZ
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard Phoenix Airport

2621 South 47th Street
Phoenix, AZ 85034

1-480-966-4300

145 Room Hotel

careers.marriott.com

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The new state-of-the-art lobby at the Courtyard Phoenix Airport Hotel provides flexibility and choices for our guests. We offer a complimentary 24-hour airport shuttle, free Wi-Fi throughout and easy access to the latest news and weather conditions via our GoBoard (TM). The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect. (TM) which provides guests with healthy food and beverage offerings in the morning and dinner service with cocktails. Guests will enjoy our comfortable guest rooms which feature well-lit work desks and free high-speed internet as well as an outdoor pool and whirlpool, fitness center and 24-hour business center. Our hotel is ideally located near Phoenix Sky Harbor Airport and offers easy access to downtown Phoenix and Tempe via highways 143, 202 and 10. We are also close to Chase Field, the University of Phoenix, Heritage Square, and Arizona State University. Our convenient location and smart amenities make us an excellent choice among Phoenix, AZ Airport hotels.