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Guest Experience Specialist

Posted May 6, 2021

Courtyard by Marriott Tampa Westshore/Airport
Tampa, FL
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard by Marriott Tampa Westshore/Airport

3805 West Cypress
Tampa, FL 33607

(813) 874-0555

145 Room Hotel

www.marriott.com

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About Us

The Courtyard Tampa Westshore Airport hotel offers a perfect location for your business and leisure needs. Situated just off I-275, this Tampa airport hotel provides easy access to the Raymond James Stadium, Adventure Island, Lowry Park Zoo, Busch Gardens and the University of Tampa. Our new state-of-the-art lobby features flexible spaces, free Wi-Fi throughout and an interactive GoBoard® to check weather and airport conditions. The Bistro - Eat. Drink. Connect., offers guests enhanced breakfast and dinner services, evening cocktails and Starbucks specialty drinks. Each of our 134 spacious Tampa accommodations features luxury bedding, free wireless internet and a large work desk. This Tampa airport hotel also features an outdoor pool, whirlpool and fitness center. Plan your next meeting or event in our 2 meeting rooms providing 1,200 square feet of flexible meeting space. Start planning your stay today at our Tampa, FL hotel and allow us to help you make the most of every travel experience.