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Reservation Agent

Posted May 6, 2021

The Sanya EDITION
Sanya, Hainan, China
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About This Job

POSITION SUMMARY

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Sanya EDITION

No.100 North Haitang Road
Sanya, Hainan 572013
China

+86 898 88359999

512 Room Hotel

www.ritzcarlton.com

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WHERE NATURE PROVIDES AND INSPIRES

Inspired by the sea, The Sanyan EDITION on Hainan Island in southern China is an exceptional getaway designed for relaxation and rejuvenation.

The Sanya EDITION is internationally acclaimed hotelier, Ian Schrager’s newest resort experience for the new generation of luxury travelers. Water, a source of both vitality and serenity, defines the lush 50-acre EDITION property, which features a spectacular private ocean.