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Front Desk Agent

Posted May 6, 2021

Embassy Suites by Hilton Charleston Historic District
Charleston, SC
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?


As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

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About this Employer

Embassy Suites by Hilton Charleston Historic District

337 Meeting Street
Charleston, SC 29403-6402

(843) 723-6900

153 Room All Suite

embassysuites3.hilton.com

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At A Glance

Experience Charleston's past with a stay at Embassy Suites by Hilton Charleston Historic District. Set in the original Citadel Military College in the heart of historic downtown and adjacent to Marion Square, this all-suite hotel in Charleston, SC is on the National Register of Historic Buildings. The hotel's architecture and design reflect the building’s past, from the gun ports in the façade to artifacts and exposed brick walls in some of the guest suites.

Relish the hotel's British West Colonial Plantation decor. Relax in the five-story open-air atrium, an inviting space with warm hardwood floors, potted palms, ceiling fans and mahogany furnishings. Join us for a free made-to-order breakfast each morning. Gather for drinks and snacks in our lobby bar during our complimentary Evening Reception.

Enjoy a short stroll to historic attractions from our Charleston, SC hotel, including downtown restaurants, King Street shopping district and nightlife. Marion Square, a ten-acre park adjacent to the hotel, is home to a seasonal farmers market and annual events including the BB&T Charleston Food + Wine Festival and Piccolo Spoleto Arts Festival.