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Senior Creative & Content Manager

Posted April 29, 2021

SH Hotels & Resorts
New York, NY
"You can't use up creativity. The more you use the more you have." -- Maya Angelou

About This Job

The opportunity...

Here's a role that requires just the right balance of analysis and creativity, so go ahead and turn on both sides of your brain.  SH Hotels & Resorts is currently seeking a forward-looking Creative & Content Manager; a natural collaborator to create best-in-class, insight-driven creative.  They will lead with creativity and innovation, and help drive the production of brand creative at SH Hotels & Resorts.  The Creative & Content Manager will be based out of NYC and will report to the VP of Marketing.  

About the role...

  • Lead creative outputs: Manage a team of freelance creatives to ensure high-performing creative outputs that enhances brand messaging and supports internal and external needs.
  • Assess creative briefs: Provide thoughtful assessments of creative briefs to ensure business and creative resources are communicating effectively.
  • Create “thumb-stopping” results: Ensure a Creative approval process is integrated into the team to achieve optimal results, while remaining on brand.
  • Set a vision: Build the content & creative vision and create a roadmap that defines brand voice, storytelling, aesthetic and the manner in which we engage our guests via all channels.
  • Project management: project manage team and cross teams to deliver on timelines and internal and external needs.
  • Copywriting: support internal and external communications, including emails, blogs and social content.
  • Excellent cross-functional relationships and deep insight of the business: Key partnership with all teams who work on customer engagement touch points to ensure experience vision consistency.

About you...

  • 4+ years of experience in managing creative production.
  • Prior experience working for a luxury brand, or experience working for a graphic design or creative agency specializing in luxury or hospitality marketing.
  • Inquisitive and proactive. Can pull back from day-to-day tactics to assess broad strategic marketing movements.
  • Versatile. Excels in driving decisions in ambiguous situations and newly forming organizations and enjoys defining paths to success.
  • Nimble. Feels comfortable with quick pivots and shifts needed in order to achieve business goals (Experience designing and copywriting small creative projects, and making adjustments to creative on an ad hoc basis.)
  • Strong understanding of the briefing and creative process, and experience assessing and providing constructive feedback on creative projects, while adhering to Brand Guidelines documentation.
  • Effectively incorporates diversity and inclusion within creative outputs and actively welcomes feedback on creative process and outputs.
  • Fosters an environment that drives innovative and creative thinking.

About this Employer

SH Hotels & Resorts

New York, NY 10036

Corporate Office

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Grow with us...

SH Hotels and Resorts management company operates upscale, lifestyle, and luxury 1 Hotels, Baccarat Hotels, and SH Collection properties. Every day, over 2,000+ team members work together in synergy to create impactful memories by offering an unrivalled level of service and create a sense of feeling at home for our guests at our hotels.  

Our success is driven by our passionate, skillful team members who embody the SH Hotels & Resorts core values; we share a common goal to protect our earth, and to love the people who inhabit it.  Our mission to find talent is simple.  We seek thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve our fundamental cause – do all the good we can. 


Our benefits are thoughtfully curated to enhance your well-being: 

  • DESIGNED BY NATURE WORK ENVIRONMENT creating an open and inviting work atmosphere
  • WORK LIFE BALANCE Generous Paid Time Off, Holiday Pay, Paid Time to Give Back*
  • WELLNESS Competitive Medical, Dental & Vision + generous discounts on health, fitness and wellness lifestyle brands to promote healthy living 
  • Delicious, healthy, complimentary snacks and beverages*
  • RETIREMENT PLANNING 401(k)/retirement savings plan*
  • CAREER ADVANCEMENT OPPORTUNITIES We're growing tremendously, and with growth comes advancement opportunities*
  • SH UNIVERSITY You will have access to a culture of learning.   Our comprehensive learning platform offers eligible Team Members a chance to grow and flourish from obtaining your GED, Associates and / or Bachelor’s degree to Professional Development and Courses / Certifications through our Ivy League Executive Development Program. 
  • EMPLOYEE RECOGNITION – earn rewards (or even $) when you do all the good you can! *

*Some eligibility requirements may apply. 

SH Hotels & Resorts is committed to providing diversity in our workplace that is representative at all levels, for the communities we serve. We celebrate equal employment opportunities embracing an environment of mutual respect without regard to race, color, religion, sex, national origin, citizenship, age sexual orientation, gender identity/expression, or any other characteristic protected by law. It’s a responsibility we all share—it’s 1 world.