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Guest Service Agent

Posted April 29, 2021

Holiday Inn Chicago North Evanston
Evanston, IL
Holiday Inn Evanston has a Guest Service Agent position opening. Seeking individual with excellent customer service skills! Apply now for immediate consideration.

About This Job

Guest Service Agent 

Holiday Inn North Evanston

Job Summary:

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Essential Duties and Responsibilities 

  • Provide excellent guest service
  • Maintain an inventory of vacancies, reservations and room assignments
  • Possess a working knowledge of the reservations department, takes same day reservations and future reservations when necessary, knows cancellation procedures
  • Knowledgeable of room locations, types of rooms available, and room rates
  • Register arriving guests and assigns rooms
  • Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
  • Coordinate guest room maintenance work with the engineering and maintenance division
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
  • Know daily activities and meetings taking place in the hotel and surrounding areas
  • Report any unusual occurrences or requests to the manager or assistant manager
  • Manage and resolves all guest complaints in a professional and courteous manner
  • Process guest check-outs and handles monetary transactions
  • Maintain customers’ privacy
  • Maintain a high level of professional appearance and demeanor
  • Performs other duties as assigned


  • High school diploma or equivalent. Previous hotel-related experience preferred.  Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Knowledge of how to properly secure guest information. Skilled in the use of front office equipment.
  • Ability to communicate with public, hotel staff, and management in a professional manner. Knowledge of proper telephone etiquette. Ability to read and interpret documents such as safety rules, operating and maintaining instructions, and procedure manuals. Ability to write routine reports and correspondence.
  • Ability to work a flexible schedule, including evenings, weekends and holidays.

About this Employer

Holiday Inn Chicago North Evanston

1501 Sherman Avenue
Evanston, IL 60201

(847) 491-6400

159 Room Hotel

About SB Yen

SB Management Group is a successful team of professionals in the hospitality industry providing consistent and exceptional service to our guests. We pride ourselves with long-term employees with the opportunity of growth from within through training programs and an environment of true hoteliers. We strive to find the best of the best to join our extraordinary team.

Join the SB Yen Team

SB Yen Management strives to maintain an exceptional guest experience and a positive work environment for our valued employees.

Our Employees

  • Provide a positive work environment that inspires collaboration throughout the hotel.
  • Assist the individual to grow and achieve their goals.
  • Recognize the valued individual contributions toward the hotel’s success with opportunities for advancement.

Our Mission Statement

By committing our company to extraordinary customer service and creating a work environment filled with the principles of trust, honesty, integrity, and respect, we will not only provide memorable experiences to all our guests, but become the hospitality management company of choice in the Midwest.

Company Benefits

Vacation                                                       Health Insurance

Sick Days                                                     Dental Insurance

Holidays                                                       Vision insurance

401k Plan                                                     Educational Assistance

Employee Assistant Program                   Friends & Family Discount

SB Yen Management Group is an equal employment opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.