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Manager, Global Learning Technology (HRIS)

Posted March 30, 2021

Hyatt Hotels Corporation
Chicago, IL
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About This Job

Description

The Manager of Global Learning Systems provides technical leadership in support of Hyatt’s  Global Learning Management system, Saba Cloud. Responsible for the design, development, implementation and quality assurance of eLearning technology consistent with industry best practices and Hyatt’s organizational objectives, in order to provide employees a positive user experience in the  learning environment. Solution partner to business process owner; providing consultative guidance with respect to technology possibilities and limitations as well as identifying opportunities for process and quality improvements.

Responsibilities:

  • Collaborates with HR Business Partner on learning design and strategy; provides consultative guidance to recommend optimal solutions
  • Ensures system availability standards, service and quality expectations are met
  • Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements
  • Point of escalation for issue resolution relating to system functionality and integrated systems
  • Writes and maintains technical procedures and policy documentation
  • Manages relationship with third party vendors
  • Directs and trains Global Learning Analyst to apply learning technologies in the development and delivery of technology solutions
  • Develops and monitors appropriate roles, securities, and permissions associated with Learning System access
  • Analyzes new functionality and facilitates testing for ongoing system upgrades; communicates system configuration changes to Business Partner and user community
  • Manages projects related to LMS utilizing an agile, iterative approach
  • Demonstrate a commitment to Hyatt core values (included in all job descriptions).
  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

Qualifications

Experience

  • Minimum 5 years of HRIS experience preferably in a Global organization
  • Minimum 2 years of experience withs LMS technology, Saba Cloud a plus
  • Two or more years of supervisory experience 

 

Education

  • BA or BS degree or equivalent business related experience required

Certificates, Licenses, Registrations

  • HRIP or any LMS Certification a plus

 

Computer Skills Needed to Perform this Job

  • Microsoft Office proficiency required
  • Intermediate to advanced Microsoft Excel skills (e.g. VLOOKUPs, Pivot Tables, etc.)
  • Experience with a case tracking system such as ServiceNow a plus

 

Additional Comments and Requirements

  • Technical skills including troubleshooting, and understanding of directory, file structures, and systems; judgment to know when to elevate issues
  • Excellent organizational and prioritizational skills
  • Ability to collaborate with others at all levels of the organization as well as with vendors
  • Proven track record of maintaining confidentiality, multi-tasking, meeting strict deadlines, problem solving, and ability to work well under pressure in a self-directed capacity
  • Effective communication skills, both verbal and written, with the ability to explain complex technical concepts in layman’s terms
  • Strong critical thinking and problem solving skills
  • Self-starter who learns quickly, is self-confident and able to shift focus in the presence of emerging initiatives  
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About this Employer

Hyatt Hotels Corporation

150 N Riverside Plaza
Chicago, IL 60606

Telephone (312) 750-1234
Reservations (800) 233-1234

Corporate Office

www.hyatt.com

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You're More Than Welcome

We are a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history.  Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day.  We focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests and owners.  We support our mission and goal by adhering to a set of core values that characterize our culture.    

Our full service hotels operate under the Hyatt®, Park Hyatt®, Andaz™, Grand Hyatt®, Hyatt Regency® brands.  Our two select service brands are Hyatt Place® and Hyatt Summerfield Suites™.  We develop, sell and manage vacation ownership properties under the Hyatt Vacation Club® brand.  

Our associates, whom we also refer to as members of the Hyatt family, consist of over 80,000 individuals working at our corporate and regional offices and our managed, franchised and owned properties in 45 countries around the world.  Our corporate headquarters are located in Chicago, Illinois.

Does the Hyatt spirit shine in you?

Hyatt is a place where high expectations aren’t just met—they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards... whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.

It's all about authentic hospitality

We are pleased that you are exploring Hyatt. We believe our guests select Hyatt because of our caring and attentive associates who exceed their service expectations. In today's competitive environment, that says a lot about who we are.  We care about our associates and we care about our guests.

At Hyatt, hospitality isn't just a business; it’s a calling.  It’s a calling evidenced in the thousands of decisions and interactions made everyday by passionate employees throughout our company.  Because hospitality is the core of who we are, it extends well beyond our guests. Our unique brand of authentic hospitality is also experienced by our employees.  

We do this by infusing every facet of the Hyatt employee experience with the same degree of hospitality that we show our guests.

Our Philosophy

The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.  The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.   Mission:  We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality.  We do this in an environment that respects all people and all ideas.  We do it in an efficient way that leads to superior results.     Goals:  We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.   Values:  Mutual Respect, Intellectual Honesty, Integrity. Humility, Fun, Creativity and Innovation.  

You'll enjoy equal parts rewards and recognition

Hyatt believes in its employees in celebrating success and in highlighting accomplishments!  Employees take pride in being part of such a collaborative environment.   As an employee of the Hyatt team, not only will you receive outstanding rewards and recognition, but you’ll also be a part of a family-friendly atmosphere consistently labeled with "great camaraderie".  You’ll feel a tremendous sense of pride when you’re recognized for your contributions to our exceptional guest experiences.    Hyatt is equally committed to ensuring that you, your family or domestic partner stay healthy, take advantage of opportunities, plan for the future and take time to enjoy life.   As healthy and happy people, Hyatt employees are committed to working in our collaborative environment.     Hyatt's worldwide recognition and rewards programs will vary depending on the country.  Local benefit packages will be offered for those hotels outside of North America.  

Just as important as our guests

We know that quality health and welfare care for you and your family or domestic partner is top priority.  Hyatt’s medical, dental, vision and prescription drug coverage is designed to give employees and their families the opportunity to obtain comprehensive and quality health care services at reasonable costs utilizing a large network of medical professionals.     Combined with unique discounts for alternative health options and fitness services, Hyatt employees take advantage of the special programs offered like the Moms-to-Babies and the Healthy Outlook Programs.  Hyatt puts their employees in control of their benefits by providing easy-to-use tools to help manage them effectively and by offering a range of benefits to best meet their needs.   When the need arises, Hyatt's leave policies, allow ample time off for personal, medical, new child, military or to care for a family member.  Successfully being able to cope with life's everyday challenges equates to a healthy and productive work environment.  The LifeBalance assistance program Hyatt offers has proven to act as a strong source of reference and is available anytime.