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Front Desk Associate

Posted April 29, 2021

Courtyard/Residence Inn by Marriott Downtown/Convention Center
Washington, DC
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About This Job

Overview

The Front Desk Associate is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Must be able to work weekends, weekdays, holidays with flexible shifts
  • Fosse experience helpful
  • Basic computer skills required.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Courtyard/Residence Inn by Marriott Downtown/Convention Center

901 L Street NW
Washington, DC 20001

(202) 408-5300

504 Room Hotel

www.marriott.com

Courtyard Washington Downtown/Convention Center

ENJOY EXCELLENCE AT OUR DOWNTOWN WASHINGTON HOTEL

Explore an upscale stay at the brand-new Courtyard Washington Downtown/Convention Center. Traveling for work? Our hotel features a well-appointed business center and vibrant meeting rooms that are perfect for productivity. Following a day of meetings, explore nearby attractions including Walter E. Washington Convention Center, Capital One Arena and the White House. Once you've exhausted your day in the nation's capital, find sanctuary in our modern rooms complete with free Wi-Fi, luxurious bedding, amazing views and flat-panel TVs. Awake renewed and enjoy an array of breakfast options in our full-service restaurant, The Delegate. If you're craving more, take a stroll around the neighborhood for other delightful options. For those who love a good workout session, head to our fitness center complete with cardio equipment and a dedicated yoga center. Then wind down with stunning views on our rooftop terrace. Expect the stay you deserve when you visit Courtyard Washington Downtown/Convention Center.

Residence Inn Washington Downtown/Convention Center

THRIVE AT OUR BRAND-NEW HOTEL IN DOWNTOWN WASHINGTON

Set a pace that suits you at Residence Inn Washington Downtown/Convention Center. Whether you are with us for a few days, a few weeks or a few months, your daily routine matters. Find joy in our location near Walter E. Washington Convention Center, the White House and Smithsonian Museums. Following a day strolling through our nation's capital, seek your utmost comfort in our spacious suites complete with separate living areas, a fully equipped kitchen, free Wi-Fi and a courtesy grocery shopping service. When hunger arises, head to our on-site restaurant, The Delegate, or enjoy our location near popular restaurants. After an eventful day, find solitude in our fitness center complete with a dedicated relaxing yoga center. Close out each day with a cocktail from our full-service bar and sip under the stars on our cozy rooftop terrace, a unique destination within itself. Feel the warmth and comforts of home during your stay at Residence Inn Washington Downtown/Convention Center.