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Guest Service Agent / Shuttle Driver Part-Time

Posted March 31, 2021

DoubleTree by Hilton Hotel Las Vegas Airport
Las Vegas, NV
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.



What will I be doing?

 

 

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

 


  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

  • Receive, input, retrieve and relay messages to guests

The Guest Service Agent will also be trained as a Shuttle Driver to transport our guests to and from the hotel. 

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About this Employer

DoubleTree by Hilton Hotel Las Vegas Airport

7250 Pollock Drive
Las Vegas, NV 89119-4406

(702) 948-4000

190 Room Hotel

doubletree3.hilton.com

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At A Glance

Begin your stay at DoubleTree by Hilton Las Vegas Airport with a warm DoubleTree cookie and even warmer Hilton hospitality. All of our 190 guest rooms are newly renovated and offer state of the art Digital Key entry and complimentary WiFi. Just a short shuttle ride from the Las Vegas Strip, we offer the Las Vegas experience without the noise and lights keeping you up at night.

Start your day with a workout in our PreCOR fitness center or relax by the heated outdoor pool. Grab some sweet treats and beat the heat with a cool drink from our lobby market, or unwind with room service and enjoy stunning sunset mountain views.

Take advantage of all that the City of Lights has to offer during your stay with us. Our complimentary shuttle service to The Tropicana will take you to the heart of the Strip for shows, Michelin-rated dining and world-famous casinos. For attractions off of the Strip, visit our Things to Do page for information on the Hoover Dam, Red Rocks, and more!

Here on business? We’re conveniently located at McCarran Business Park and minutes from the Las Vegas Convention Center. Small room meeting space is available for corporate business meetings in either our Executive Boardroom or our round-table Conference Room. All guestrooms include desktop work space with access to multiple outlets.