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Guest Service Representative

Posted May 15, 2021

TownePlace Suites Bloomington
Bloomington, IN
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

TownePlace Suites Bloomington

105 South Franklin
Bloomington, IN 47404

(812) 334-1234

84 Room All Suite

www.marriott.com

Our Hotel

The TownePlace Suites by Marriott Bloomington is located off of Indiana State Road 37, soon to be I-69, at the Third Street exit. The beautiful Indiana University campus is just minutes away. Crane Naval Base and General Motors are close by and easily accessible. Cook Medical, Baxter, Indiana University Health, Boston Scientific, Nash Finch and downtown Bloomington, IN are also nearby. Our hotel is the place to be for events and attractions like Indiana University football and basketball, Lotus Festival, Tibetan Mongolian Buddhist Cultural Center, Oliver Winery, Little 500 & visits to Brown County, Indiana. Our hotel offers a casually elegant atmosphere with spacious suites featuring fully-equipped kitchens. Stay connected using our free WiFi and start your day energized with our complimentary hot breakfast buffet including healthy and indulgent items.