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Front Desk Clerk/Gallery Host (Full-Time/2nd shift)

Posted April 30, 2021

Hyatt Place Tampa Airport/Westshore
Tampa, FL
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About This Job

Overview

Come join our team - great benefits at a top hotel company! The Hyatt Place Miami is looking to welcome new team members.  Front Desk Clerk/Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Gallery Hosts creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of:
    • a) all hotel features/services, hours of operation.
    • b) All room rates, special packages and promotions.
    • c) Daily house count and expected arrivals/departures.
    • d) Scheduled daily group activities.
    • e) Brand services and requirements including F&B
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education:

  • High School Graduate or General Education Degree (GED): or Work Equivalent

Experience: 

  • One year previous experience in a similar position in a select service hotel
  • Customer service experience required

Other: 

  • Basic computer skills required
  • Must have good understanding of the English language.
  • Good communication skills both verbal and written.
  • Certification of previous training in liquor, wine and food service preferred.
  • Must be available to work 2nd shift

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Hyatt Place Tampa Airport/Westshore

4811 W Main Street
Tampa, FL 33607

(813) 282-1037

Our Hotel

West Florida’s most acclaimed spot on the Gulf is minutes from Hyatt Place Tampa Airport/Westshore. Bring your kids to Busch Gardens Tampa or The Florida Aquarium. Military families are 7 miles from MacDill Airforce Base. Business travelers are close to local companies like Microsoft and Lockheed Martin. Our plush King beds and 24/7 dining will keep you rejuvenated for campus tours, Yankee’s Spring Training and strolls along the Tampa Bay Riverwalk.

What Guests Love:

  • Minutes from TPA: Less than 3 miles from Tampa International Airport and in the heart of the Westshore Business District
  • Gracious guestrooms: Clean, smoke-free and spacious, with complimentary Wi-Fi and deluxe bath amenities
  • The heart of Tampa: Drive no more than 10 minutes to reach shopping centers, golf courses, gulf beaches and cruise ships in the Port of Tampa
  • Unique amenities: Free features like daily breakfasts and shuttle services to Tampa International Airport as well as relaxing perks like a heated outdoor pool and 24-hour fitness center
  • Built for business: Almost 1,200 square feet of meeting and event space with corporate-friendly accommodations like audiovisual equipment, custom catering and all-inclusive packages