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Front Desk Clerk (Part-Time) Part-Time

Posted April 30, 2021

SpringHill Suites by Marriott Lexington Near the University of Kentucky
Lexington, KY
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About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required.
  • Basic computer skills required.
  • Must be flexible to work weekday and weekend shifts.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

SpringHill Suites by Marriott Lexington Near the University of Kentucky

863 South Broadway
Lexington, KY 40504

(859) 225-1500

108 Room All Suite

www.marriott.com

Our Hotel

Just minutes from the University of Kentucky's campus and famed Rupp Arena, our hotel is also convenient for exploring Bluegrass attractions like The Red Mile race track. After a day on the town, snuggle into spacious suites and enjoy a little extra sleep courtesy of our pillowtop mattresses and plush bedding. Relax with your favorite show or movie on our flat-screen TVs or post pictures from your adventures with complimentary high-speed Wi-Fi. Brew a hot cup of coffee in the comfort of your suite and catch up on emails at our ergonomic workstations. Start your day on the right foot with something from our free hot breakfast buffet, then explore the myriad of dining options downtown. Ease sore muscles with help from our indoor pool, or work up a sweat in our fitness center.