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Executive Meeting Manager

Posted April 29, 2021

Sheraton Memphis Downtown Hotel
Memphis, TN
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
  • Manage business travel accounts to maximize business potential
  • Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
  • Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
  • Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
  • Details BEOs with client for groups with meeting space and distributes with appropriate staff.
  • Conduct pre- and post-conference meetings when it is agreeable with the client
  • Attends property specific receptions to generate leads and interact with customers
  • Organize and execute local area blitzes
  • Implement special promotions relating to sales segment
  • Establishes relationships with local businesses and organizations and is an active member in local industry associations
  • Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
  • Consistently meet or exceed sales goals including predetermined revenue and sales activity
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • High School Diploma/GED. Bachelor's Degree preferred
  • Prior sales experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

  • Strong analytical skills relative to impact on hotel revenues
  • Ability to communicate effectively verbally and in writing
  • Strong understanding of revenue management principles
  • Ability to use reservation and revenue management systems to develop pricing and sales recommendations
  • Experience with Delphi.fdc preferred
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About this Employer

Sheraton Memphis Downtown Hotel

250 North Main Street
Memphis, TN 38103

(901) 527-7300

600 Room Hotel

www.marriott.com

Our Hotel

Sheraton Memphis Downtown Hotel invites you to experience the best of the city with us. Our hotel welcomes you with a terrific location, within walking distance of legendary Beale Street and close to Graceland; we're also directly connected to Memphis Cook Convention Center via skywalk. Large, intuitively designed rooms and suites boast complimentary Wi-Fi and our Sheraton Signature Sleep Experience. Many also offer views of the Mississippi River. Jump-start your day in downtown Memphis with StarbucksĀ® coffee at our stylish Crossroads Tavern and Grille or stop by in the evening for delicious American fare. Take a dip in the heated indoor pool or challenge yourself to a workout in the fitness center. For those planning an event, our hotel features 16,000 square feet of well-designed venue space; our direct connection to an additional 350,000 square feet of space at the convention center adds flexibility to business travel.