Posted May 15, 2021The Ritz-Carlton, Laguna Niguel
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Ritz-Carlton, Laguna Niguel premiered as the first luxury beach resort along coastal Orange County. Today, the Dana Point resort boasts a newly re-imagined vibe, services and spaces, yet still occupies its perch atop 150 foot bluff featuring cascading views of the Pacific Ocean. The hotel is the premiere destination for travelers who desire a playful approach to Southern California luxury. Located half way between Los Angeles and San Diego, the surfside retreat awakens guests’ senses with its unique beach ocean-front setting and remarkable service heritage. Over the years, the resort has been the recipient of many awards, but is proud to boast its AAA Five Diamond status for the 28th consecutive year. 396 guestrooms including 29 spacious suites and 367 guestrooms Located in Dana Point, along seven miles of scenic coastline Seasonal overnight packages and day packages Six restaurants, bars and dining lounges Spa with 12 treatment rooms, named among the top 100 spa resorts Eco-Adventure Center for unique eco-excursions and experiences Let The Ritz-Carlton, Laguna Niguel inspire the ultimate getaway. Book your reservations at this exclusive California address today and indulge in the quintessential beach resort experience.Experience the re-imagined Ritz-Carlton, Laguna Niguel The Ritz-Carlton, Laguna Niguel is a Tier 3 property in The Ritz-Carlton Rewards.