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Assistant Executive Housekeeper

Posted May 10, 2021

Waldorf Astoria Ras Al Khaimah
Ras Al Khaimah, United Arab Emirates
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About This Job

Description

An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.



What will I be doing?

As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist with overseeing Housekeeping/Laundry operations
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Support departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
  • Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
  • Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
  • Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training to support the Executive Housekeeper
  • Ensure communication meetings are conducted
  • Manage staff performance issues in compliance with company policies and procedures
  • Support managing, training and developing the team
  • Deputise in absence of the Executive Housekeeper
  • Provide excellent guest service
  • Assist other departments wherever necessary

Requirements

What are we looking for?

An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
  • A high school certificate or equivalent
  • High level of commercial awareness and cost control capabilities
  • Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
  • Excellent leadership, interpersonal and communication skills
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Knowledge of Workplace, Health, Safety and Hygiene is essential
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • Experience managing a department and Profit and Loss account
  • High level of IT proficiency


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!








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About this Employer

Waldorf Astoria Ras Al Khaimah

Vienna Street
Ras Al Khaimah, 99999
United Arab Emirates

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Description

Arrive by limousine or helicopter at the Waldorf=Astoria Ras Al Khaimah Resort, a structure inspired by the palaces of the Arabian Peninsula. Appreciate the massive size of the property and its illuminating effect on the city of Ras Al Khaimah at night. This luxury resort boasts modern facilities in a land characterized by a long, rich history.

Located in the center of the Al Hamra development complex, the resort provides a 600-metre, private white sand beach and 18-hole championship golf course and club. Explore the Persian Gulf through watersports activities. Play in the resort’s temperature-controlled swimming pools or on the tennis courts. Inside the hotel, find a modern spa and fitness center, 10 restaurants and lounges, a kids’ club and a contemporary convention centre. 

Experience immediate satisfaction with personal Concierge service. Unwind with a massage in the spa or with a cocktail at the Mirage Bar or the Cigar Bar. Stay connected in this grand palace, featuring 349 oversized guest rooms and suites equipped with WiFi, MP3 players and HD plasma televisions. Savor sushi from the Japanese or steak from the Grill Room restaurant. Sample the finest Middle Eastern cuisine at the Arabic restaurant.

Consult with our expert staff for weddings, social events and business meetings. The resort features a 450-m2 ballroom and a boardroom for as many as 20 guests. The adjacent Convention Centre has capacity for 1,000 people. Enjoy personalized attentive service synonymous with Waldorf=Astoria.