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Front Desk Agent

Posted May 10, 2021

HomeTowne Studios Louisville
Louisville, KY
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About This Job

JOB SUMMARY

We are seeking a friendly, service-oriented and customer service driven Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.

JOB DUTIES

    • Greet guests with a welcoming smile and friendly demeanor
    • Perform all guest check-in and check-out procedures
    • Obtain or confirm guest information, assign rooms, activate and distribute keys
    • Collect payment for room charges and other fees
    • Answer phones and direct calls to appropriate personnel
    • Check and send emails
    • Make and confirm reservations
    • Always maintain a clean and tidy workspace
    • Inform guests of hotel amenities and offerings
    • Be informed and up-to-date on all types of room accommodation and availability
    • Communicate with housekeeping, room service and security staff as necessary
    • Resolve customer complaints and problems calmly and effectively
    • Notify management of any serious issues that you cannot resolve
    • Maintain a friendly, personable disposition

Requirements and Qualifications

  • High school diploma or GED equivalent preferred
  • Previous experience in customer service and/or hospitality industry preferred
  • Experience using hotel booking software a plus
  • Computer literate and proficient using Microsoft Suite
  • Personable and outgoing when dealing with guests
  • Professional phone demeanor
  • Excellent customer service skills
  • Ability to maintain calm, polite, and patient in stressful situations
  • Organized and detail-oriented
  • Ability to connect with guests and consistently give them a positive customer experience

PHYSICAL DEMANDS

  • Ability to stand for long periods of time.
  • Ability to lift up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
  • Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.
  • Frequent smiling.

** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**

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About this Employer

HomeTowne Studios Louisville

4540 Taylorsville Road
Louisville, KY 40220

(502) 499-9100

76 Room Hotel

www.redroof.com

Our extended stay hotel in Louisville is just a short walk or drive to McDonald's, QDOBA, LongHorn Steakhouse, and much more. Get all your essentials at nearby Walgreens, Target, or Kroger, among other options. See at movie at AMC Stonybrook 20 located just around the corner. Near Louisville Zoo, Churchill Downs & Louisville Airport.