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Senior Systems Engineer-DevOps (Remote Optional)

Posted May 6, 2021

Marriott International
Bethesda, MD
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About This Job



JOB SUMMARY

The DevOps Systems Engineer, with a focus on software delivery, will provide expertise in the areas of service automation and continuous integration and continuous delivery at Marriott International. DevOps Engineering is a discipline which combines both software and systems engineering to build and operate large-scale, distributed, fault-tolerant systems. Our Engineers ensure that Marriott's services have the necessary resiliency and uptime appropriate to user needs while incorporating a fast rate of change around functional and non-functional improvements.

CANDIDATE PROFILE

Education and Experience

Required:

·        7+ years relevant experience in Information Technology, with 4+ years experience in DevOps methodologies

·        3+ years professional experience with cloud computing technology and its concepts (AWS, Azure, GCP) and/or virtualized (VMWare, OpenStack)

·        3+ years professional experience in container operations (Docker, OpenShift Enterprise, GKE, ECS) and orchestration (Docker Swarm, Kubernetes)

·        3+ year experience with DevOps tooling (Jira, GitHub, Jenkins, Artifactory, DTR, etc.)

·        3+ years experience with application and container Security (Vault, Aqua, SonarQube) and Monitoring (Dynatrace, AppD, Splunk)

·        3+ year professional experience with Continuous Integration and Continuous Delivery pipeline tools and implementation for immutability

·        Experience implementing DevOps practices at scale

Other Skills:

·        Experience with Security Protocols (SSL, SAML, SAMP, LDAP etc.) and controls (container scanning, log aggregation, network scanning, CVE)

·        Experience in one or more of the following: C, C++, Java, Python, Go, Perl, or Ruby

·        Experience in designing, analyzing, and engineering large-scale distributed systems

Preferred:

·        Professional experience in managing small development teams

·        Large scale ownership of cross-platform deployments

·        Experience with microservice, service-mesh and proxy offloading topologies

·        Designing and tracking intra-organization chargeback models for distributed billing

·        Capacity assessments and compute resource allocation auditing to reduce cost

·        Automated ITCM/ITRM practices to increase automated QA/reviews and eliminate human gating

·        Large scale configuration item (CI) discovery with CMDB tracking and maintaining CI relationships

·        Metric gathering (RTO/RPO, release velocity, bug identification, etc.) and analysis for reporting to Program/C-Suite

·        Application of automated operations principals for reduction of incidents and rapid resolutions

·        Knowledge of business environment, service requirements and hospitality culture

·        Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action

·        Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the clien

·        Demonstrated strong financial acumen including previous experience managing operational and/or capital budgets

·        Demonstrated ability to manage a portfolio of bigger and smaller bets across the team, while balancing short-term goals and long-term vision

·        Ability to build strong relationships and network throughout the broader IT community

·        Experience in the design, implementation and operational support of mission critical products

·        Strong influencing skills and an ability to overcome barriers while driving change

·        Experience in researching emerging technologies and trends, standards, and products

·        Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams

·        Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise

·        Strong attention to detail with an ability to operate effectively across multiple priorities

CORE WORK ACTIVITIES

Technical Leadership

·        Work directly with IT Program and Project management orgs to ensure alignment on capability and feature release schedules, targets and cost with prioritization

·        Responsible for project inception including requirements gathering and architecting, costs and chargeback modeling, infrastructure-as-code development, configuration management, DevOps pipeline construction and CI/CD deployments

·        Work with Enterprise Architecture to provide technology and cloud native service governance for technology steering committees, with cost and support directives

·        Promote Marriott International Cloud Platform capabilities including Cloud Native Services for cost effective solutions against architecture

·        Promote Containers-as-a-Service Kubernetes methodologies for orchestrated scheduling of portable containers across global cloud platforms

·        Monitor and drive industry best practice Continuous Delivery principals for improvement of application and feature deployment velocity with minimal downtime

·        Work with MI Security for governance and application of Tier0/1 Security tooling across the entire fleet of cloud virtual machines including automated OS, access, log, DDOS and code monitoring and auditing

·        Own relationships with tooling and Cloud vendors including Red Hat, Docker, Chef, Amazon, Google

·        Coordination between onshore/offshore engineering and operations teams; handover and acceptance of L1/2 shared services Ops

·        Reporting of issues/risks to Sr. Director level, Project Management and the Business

Delivering Technology

·        Administer and operate BAU and in-flight deployment of Marriott’s largest applications including Marriott.com, API gateway processing, Bonvoy Loyalty activation and authentication/authorization and revenue management for data science and marketing

·        Work closely with Development teams to understand Marriott applications and dependency requirement to ensure platform performance

·        Design cloud-based technical architectures to meet application functional and non-functional requirements across public and private cloud sites in accordance with Enterprise Architecture

·        Leverage Hashicorp Terraform to develop infrastructure as code for repeatable environment provisioning via automated blueprints and solutions

·        Author Configuration Management standards as code using Chef Enterprise with Compliance to ensure standards and patching is applied across the fleet

·        Create parameterized build jobs via Jenkins for Continuous Integration of Security and environmental variables

·        Own container and OS base images, plus libraries for individual apps/services

·        Build container artifacts and storage in Artifactory/Docker Trusted Registry for deployment to multiple sites

·        Constructing CI/CD deployment pipelines to Red Hat OpenShift Enterprise Kubernetes orchestration platform

·        Complete real-time deployments for feature releases during business and non-business hours

·        Integrate with standardized APM, machine, BAC and other monitoring services for 24x7 alerting of Production assets to centralized operations center

·        Work with network teams to ensure firewall and router changes made by application an automated and secure fashion including global and local traffic management to four production sites

·        Migrate private cloud collocated datacenter workload to the cloud via portable as-code methodologies to ensure compute, configuration and network standards for EOL of company owned assets

·        Work with CMDB team to establish Business Service, Configuration Item, Application relationship in CMDB

·        SOP/ConOps documentation for L1/L2 operations teams

·        Ensures proper coordination with appropriate IT and vendor relations teams

·        Ensures early warning to the business stakeholder executives regarding degraded or missed service levels

IT Governance

  • Follows all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
  • Execute infrastructure compliance monitors and auditing to ensure user and password security
  • Maintains a proper balance between business and operational risk
  • Follows the defined project management standards and processes

Service Provider Management

  • Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
  • Makes short term plans for the team to effectively utilize resources
  • Monitors Service Provider outcomes
  • Reviews estimates of work effort for client project provided by Service Providers for accuracy
  • Facilitates timely resolution of service delivery problems and minimizes the impact to clients

CORE COMPETENCIES

Leadership

·        Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods

·        Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action

·        Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges

·        Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action

·        Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values

·        Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes

Managing Execution

·        Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization

·        Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes

·        Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/o others toward the accomplishment goals; proactively takes action and goes beyond what is required

Building Relationships

·        Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards

·        Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential

·        Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed

Generating Talent and Organizational Capability

·        Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively

·        Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Marriott International

10400 Fernwood Rd.
Bethesda, MD 20817

(301) 380-3000

Corporate Office

www.marriott.com

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What Does it Mean to Be a Marriott International Associate?

It means feeling the power of belonging. We feel it each and every day. It comes from being recognized. It comes from knowing Marriott International sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. It's why so many of our associates come for a job, but stay for a career.

OUR PEOPLE ARE OUR MOST IMPORTANT ASSET

  • Marriott's managers and leaders take a personal interest in each associate
  • Marriott offers resources and support so associates have what they need to develop to their full potential
  • Marriott is committed to hiring a diverse workforce and sustaining an inclusive culture

A "FAMILY-LIKE" WORKPLACE ATMOSPHERE

  • A work environment that is a "home away from home" for many associates, where co-workers are also friends
  • Service is what sets Marriott apart with our guests, so Marriott associates are empowered to go the extra mile, do the job right, and deliver exceptional guest experiences
  • Working for Marriott gives associates a sense of pride and dignity, where they are empowered to deliver their personal best, every day, for every guest and each other

What Sets Us Apart?

We believe our strength is rooted in our five core values:

  • Putting people first
  • Pursuing excellence
  • Embracing change
  • Acting with integrity, and
  • Serving our world

These values are our legacy and our future. As we pursue our vision of making Marriott the #1 travel company in the world, we never lose sight of our founding principles and our proud heritage. We are constantly innovating and evolving, but we'll always stay true to who we are, because we believe the way we do business is as important as the business we do.