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Front Desk Agent

Posted May 1, 2021

The Lodge at Tiburon
Marin, CA
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About This Job

Looking for Full-Time Front Desk Agent at the Lodge at Tiburon!

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

Full-Time Benefits Available!

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurances (Long-Term and Short-Term)
  • Supplemental Life Insurances (Self, Spouse and Child)
  • Identity Theft Protection
  • 401(k)
  • Vacation and Sick Time
  • AMAZING HOTELS DISCOUNTS!
  • AND MORE!
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About this Employer

The Lodge at Tiburon

1651 Tiburon Blvd.
Marin, CA 94920

(415) 435-3133

103 Room Hotel

www.lodgeattiburon.com

Our Hotel

Nestled at the tip of the scenic Tiburon Peninsula on the San Francisco Bay, the charming resort style Lodge at Tiburon is an ideal hotel home base and jumping off point for a Northern California vacation.

The Lodge at Tiburon, a three-story, 103-room California Craftsman-style upscale hotel near Sausalito, is set among three beautiful acres, just off Main Street in this quaint Marin County sailing village.