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Spa Sales Manager

Posted May 6, 2021

Marriott Marquis City Center Doha Hotel
Doha, Qatar
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About This Job

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of Spa & Recreation sales objectives. Provides support for sales activities for larger, more complex accounts. Monitors and manages against team booking goals and makes recommendations on booking goals of direct reports. Creates opportunities to grow the account base through customer interactions.

CANDIDATE PROFILE 

Education and Experience

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and Spa or related professional area.

OR

  • 4-year bachelor's degree  in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

  • Works with Spa/sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the property.
  • Works with Spa/sales team to create and implement a sales plan addressing revenue, customers and the market for the segment.
  • Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

  • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
  • Recommends booking goals for Spa/sales team members.

Managing Sales Activities

  • Monitors all day to day activities of direct reports.
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

  • Analyzes market information by using sales systems and implements strategy to achieve Spa & Recreation’s financial goals.
  • Assists Revenue Management with completing accurate six period projections.
  • Reviews guest satisfaction results to identify areas of improvement.

Building Successful Relationships

  • Develops and manages relationships with key stakeholders, both internal and external.
  • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
  • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships Organization Managers and accounts.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Meets with guests to obtain feedback on quality of product (e.g., guest rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

Managing and Conducting Human Resource Activities

  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Utilizes all available on the job training tools for employees.
  • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Additional Responsibilities

  • Executes and supports the brand’s Customer Service Standards and property’s Brand Standards.
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About this Employer

Marriott Marquis City Center Doha Hotel

Omar Al Mukhtar Street
Doha
Qatar

+974 4419 5000

579 Room Hotel

www.marriott.com

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Make the most of your time in downtown Doha at our hotel

Marriott Marquis City Center Doha Hotel is ready to make your downtown visit truly special. Whether you're here for a stopover, a weekend escape or an extended stay, you'll be delighted with our award-winning service and an exceptional location. Our hotel is directly connected to City Center, one of the area's most popular shopping malls, as well as the Doha Exhibition and Convention Center; popular attractions including the Doha Corniche are just a few minutes away. Gracefully designed rooms, suites and luxury apartments feature modern amenities, plush bedding and views of the sea or the skyline. Keep fit in our 24-hour gym, relax by the sparkling outdoor pool or spoil yourself with a treatment at Saray Spa. With an array of distinctive dining options, our hotel is sure to please every palate; sample Brazilian steak, Italian fare, American sports bar favorites and more. If you're in downtown Doha to host an event, you'll enjoy 20,000 square feet of venue space and the careful attention of our dedicated team.