Job Description: Provide excellent service to hotel guest rooms in a devoted and efficient manner. Able to clean assigned rooms while adhering to Hotel Valencia Riverwalk standards for cleanliness and appearance standards. Responsibilities include, but are not limited to, cleaning rooms, vacuuming, making beds and changing linens according to our Green Policy, cleaning bathrooms and general organization of guest belongings and furnishings.
Standing/Walking: Frequently. Walking up to two miles per day on cement, tile, asphalt, and carpet.
Crouching (Bend at knees): Frequently. While cleaning guestrooms.
Stooping (Bend at waist): Frequently. While cleaning guestrooms.
Twisting (Knees/waist/Neck): Loading and unloading linen.
Climbing: Occasionally. Climbing to the top shelves in linen rooms.
Reaching (Overhead/extension): Frequently. For irons, ironing boards, and linen shelves.
Handling/Grasping: Frequently. Handling linen, trash, and guest cleaning supplies.
Pushing/Pulling: Average weight frequently 50 lbs. Maximum weight frequently 150 lbs.
Lifting/Carrying: Average weight frequently 20 lbs. Maximum weight frequently 50 lbs.
Duties and Responsibilities:
Maintain a 90% and above weekly audits given for Vacant Clean rooms and Stayover rooms. If a 90% and above if not maintained, disciplinary action will follow.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Clean assigned guest rooms by priority and as directed by the supervisors and managers.
Remove towels and change sheets according to Hotel Valencia Riverwalk’s Policies
Always change sheets and towels if stained, dirty, hair, and tears regardless if requested or not.
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and other amenities.
Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote.
Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
Check under bed(s), chairs and desk for debris and remove if present.
Inspect condition of all furniture for tears, rips, or stains; report any damages to maintenance and housekeeping supervisor.
Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners, and telephones. Alert a supervisor if a bedside phone needs a new faceplate.
Inspect condition of amenities on desk, drawers, and guest service directory, replace items as necessary and ensure each room has the current month’s magazines.
Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
Vacuum throughout entire room and spray room with deodorizer.
Update status of rooms cleaned on assignment sheet at time of completion. Also, update status of room to Vacant Clean status or Occupied Clean status in the phone.
Ensure lost & found items from guest rooms are picked up by a supervisor.
Handle guest issues and special requests to best of ability to ensure guest satisfaction.
Alert a supervisor and/or manager immediately if situation calls for one.
Ensure guest preferences are completed as requested.
Do not leave until a supervisor has verified your assignments have been completed and all DND’s have been called. Failure to leave before will result in disciplinary action.
Ensure the assigned master key is locked and secured at the end of each shift. Failure to do so will result in disciplinary action.
Ensure your assigned locker has a lock and is secured when you are not present. Locks are to be purchased at room attendants’ expense.
Keep work areas clean and organized
Responsible for maintaining hotel equipment ensuring to wash and clean equipment as needed to ensure it tis kept in proper working conditions (such as vacuums)
Any other duties assigned by your immediate supervisor (which may include other facets of housekeeping to include room attendant duties, laundry, houseperson duties, etc.)
Attend required meetings and scheduled training sessions
Be extremely courteous to all customers and fellow employees
Report unsafe conditions to your supervisor immediately
Knowledge and Skills:
Previous experience in housekeeping department in hotel or related service industry preferred, but not necessary.
Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
Contributes to team results.
Deals with change effectively.
Ability to overcome unexpected obstacles through resourceful means.
Neat, professional appearance and good personal hygiene.
Experience and Qualifications:
Ability to follow safety guidelines.
Professional behavior, able to work for long periods of time.
Ability to work under pressure in a fast-paced environment.
Steeped in history and charm, Hotel Valencia Riverwalk blends Spanish Colonial and Modern Mediterranean design with contemporary ideals. Our San Antonio downtown hotel's location on the quiet part of the River Walk keeps you in the middle of the action without sacrificing tranquility. Surround yourself with dining, entertainment, and shopping offered along the vibrant banks of San Antonio's famed River Walk or visit nearby local attractions. Embrace the romance of the downtown architecture as you tour by horse-drawn carriage or river cruise. However you choose to spend your time in San Antonio, we’ll ensure it’s unforgettable.
We take pride in delivering an impeccable experience rather than a routine hotel stay. The architectural craftsmanship and opulent finishes throughout the design of our hotel envelop your senses while our luxury amenities cater to your every need. With world-class dining and in-room spa services, you may find it difficult to leave at all during your stay, but when you do a bevy of options are just steps away.
From meetings, groups and weddings on the River Walk, to romantic getaways, or business trips—whatever your reason for visiting, we’re here to make your San Antonio stay one you’ll remember.