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Reservations Agent

Posted April 1, 2021

Hotel Valencia Riverwalk
San Antonio, TX
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About This Job

JOB SUMMARY: Ensures maximum efficiency and operation for the Central Reservations Office. Upsells in order to maximize hotel revenue. Provides outstanding, world-class service via written and verbal communication to guests. Ensures accuracy and proper follow up by completing assigned duties. 

PHYSICAL ABILITIES:

  • Standing/Walking: Frequently: At CRO on tile or carpet.
  • Sitting: Constantly. At desk.
  • Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
  • Stooping (bend at waist): Constantly. Getting supplies, and doing paperwork at the desk.
  • Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.
  • Reaching (overhead/extension): Constantly. Passing materials to agents.
  • Handling/Grasping: Constantly. Handling telephones, files, fares, supplies, keyboards, grasping pens, telephones, and credit cards.
  • Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
  • Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

WORKING ENVIRONMENT:

  • Interior and exterior of CRO and Hotel with limited exposure to weather conditions

ESSENTIAL DUTIES & RESPONSABILITIES:

  • Review ongoing training regarding all reservation procedures for all properties
  • Contribute to the team within the department
  • Answer CRO phones on a consistent basis
  • Prepare for any and all guest issues
  • Operate tools and equipment within the office
  • Assist team members with daily/weekly/monthly assigned duties
  • Maintain regular attendance in compliance with Valencia Hotel Group standards as required by scheduling which will vary dependent upon the CRO needs
  • Convey information and ideas clearly
  • Communicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems as necessary
  • Maintain composure and objectivity under pressure
  • Listen, understand, and clarify the concerns and issues raised by guests effectively
  • Work with and understand financial information, data, and basic arithmetic functions
  • Comply with Valencia Hotel Group standards and regulations to encourage safe and efficient hotel/CRO operations.
  • Complete other duties as assigned by Supervisor/Manager

Qualifications:

  • Communicates effectively with others
  • Works productively with a team
  • Effective multitasking skills
  • Composure and patience under pressure
  • Skilled in working with multiple computer programs
  • Hotel Operations or Customer Service experience preferred

compensation: 10.75/hour

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About this Employer

Hotel Valencia Riverwalk

150 E. Houston Street
San Antonio, TX 78205

(210) 227-9700

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About Us

Steeped in history and charm, Hotel Valencia Riverwalk blends Spanish Colonial and Modern Mediterranean design with contemporary ideals. Our San Antonio downtown hotel's location on the quiet part of the River Walk keeps you in the middle of the action without sacrificing tranquility. Surround yourself with dining, entertainment, and shopping offered along the vibrant banks of San Antonio's famed River Walk or visit nearby local attractions. Embrace the romance of the downtown architecture as you tour by horse-drawn carriage or river cruise. However you choose to spend your time in San Antonio, we’ll ensure it’s unforgettable.

We take pride in delivering an impeccable experience rather than a routine hotel stay. The architectural craftsmanship and opulent finishes throughout the design of our hotel envelop your senses while our luxury amenities cater to your every need. With world-class dining and in-room spa services, you may find it difficult to leave at all during your stay, but when you do a bevy of options are just steps away.

From meetings, groups and weddings on the River Walk, to romantic getaways, or business trips—whatever your reason for visiting, we’re here to make your San Antonio stay one you’ll remember.