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Front Desk Agent (PM Shift)

Posted May 17, 2021

W Hollywood
Hollywood, CA
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About This Job

JOB SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

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About this Employer

W Hollywood

6250 Hollywood Boulevard
Hollywood, CA 90028

(323) 798-1300

305 Room Hotel

careers.marriott.com

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W Hollywood Hotel

You can find our chic boutique W Hollywood hotel at the intersection of Hollywood and Vine, under the shadow of the iconic Hollywood sign. Sip, mix and mingle at W Hollywood - the newest destination sensation. Hotel guests will enjoy the signature Whatever/Whenever® service that defines W Hotels. W Hollywood brings glamour and excitement back to the neighborhood that invented celebrity.

W Hotel in Hollywood

Shine like a star at our W Hotel in Hollywood, where you take center stage. Indulge in fabulous Hollywood restaurants at Delphine, then take the lift upstairs and splash around in our rooftop pool, WET. Soak up the celebrity scene at Drai's Hollywood and then wind down in the comfort of our wow-worthy luxury rooms in Los Angeles, featuring the Wonderful Room or Cool Corner Suite.

Features

Experience the signature features at our W Hotel in Los Angeles and inject more life into your stay. Mix it up with a cocktail at Blo Dry Bar, hang out by our WET Pool, or energize your mornings in our SWEAT fitness center.


Blo Dry Bar: Inject some life into your hair at Blo Dry Bar. Scissors and dyes are not on the menu here. Get ready to unveil a new side of yourself with a blo-out hairstyle that will turn heads.

WET Pool: Hang out on our WET Deck with a signature cocktail or enjoy a dip in our WET Pool. If you want to get some color or get away from the heat, then get WET.

W Hotels The Store: Like our style? Take it home with you when you visit W Hotels The Store. Discover treats for him, her, and home at our signature store.

SWEAT Fitness Center: Energize body and mind, whenever the mood strikes. Our state-of-the-art fitness center is open 24 hours a day, so that guests can break a sweat anytime.

Whatever/Whenever: At W Hollywood, you're limited only by your imagination (and the law). Want grilled cheese at 2AM? Want to explore Hollywood via helicopter? Whatever you want, whenever you need it - we can make it happen.

Pets are Welcome (P.A.W.): Your four-legged friend should be able to indulge, too. Pets staying at W Hollywood will enjoy welcome amenities and our signature W pet bed, among other treats.

Dining

Whether tasting the newest culinary treats to come out of Delphine and Drai's Hollywood or chatting over drinks at Station Hollywood, our W Hollywood restaurants will awaken your senses and electrify your nights.

Delphine: Indulge in elevated California Bistro fare at Delphine, where the menu features everything from a raw bar to farmer's market fresh ingredients.

Drai's Hollywood: Victor Drai has once again heightened the restaurant experience. Part nightclub, part upscale steakhouse, Drai's Hollywood pairs pulsing beats with Kobe beef and some of the finest cuts of steak available.

The Living Room: Like the literary salons of New York City and Europe, the W Hollywood Living Room is more than just a lobby. It's a place to watch conversations unfold - or be a part of them. It's a place to mix it up with a cool cocktail. It's a place to shop, relax, and even dance. It's your space to do with as you wish.

Station Hollywood: It's a Parisian street cafe in the middle of Hollywood. Sit, sip, and people watch, or enjoy tasty bites from the chef at Delphine.