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Guest Service Agent

Posted April 1, 2021

DoubleTree by Hilton Hotel Alana-Waikiki Beach
Honolulu, HI
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About this Employer

DoubleTree by Hilton Hotel Alana-Waikiki Beach

1956 Ala Moana Blvd
Honolulu, HI 96815-1829

(808) 941-7275

317 Room Hotel

doubletree3.hilton.com

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At A Glance

Experience contemporary design with Hawaiian accents in our 19-story Waikiki hotel. Our urban retreat offers 317 guest rooms and suites, featuring private lanais (balconies), king- or queen-sized beds with partial ocean or city/mountain views and HDTVs with laptop connectivity. Wired and wireless internet access is available in all rooms, and WiFi is complimentary in the main lobby, mezzanine level and poolside. Revitalize your senses under the oversized 'rain' walk-in glass shower.

Swim laps in the heated outdoor pool or work out in the 24-hour fitness center. Order room service or dine at Trees Restaurant & Bar for breakfast and dinner. Stroll through the Hilton Hawaiian Village Waikiki Beach Resort, our sister property only one block away, to enjoy the widest stretch of Waikiki Beach and a wide variety of entertainment and dining options. Attend the Waikiki Starlight Luaua, a unique feast of music, food and dance at the nearby Hilton Hawaiian Village Waikiki Beach Resort. Walk to Ala Moana Center, the biggest mall in Hawaii, a shopper's paradise in Waikiki Beach and the largest open-air shopping center in the world.

Get to work at your in-room ergonomic workstation, or in the well-equipped, 24-hour business center. Our 10 meeting rooms accommodate up to 200 guests for functions, seminars and banquets. Hold meetings with colleagues in the conference rooms of our hotel. Ask about our A/V equipment services. Savor a warm, signature chocolate chip cookie, a welcoming gift to you from our DoubleTree by Hilton Hotel Alana - Waikiki Beach hotel staff.