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Operations Manager Bonus Eligible

Posted May 7, 2021

Courtyard Phoenix North
Phoenix, AZ
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About This Job

JOB SUMMARY

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard Phoenix North

9631 North Black Canyon Highway
Phoenix, AZ 85021

1-602-944-7373

146 Room Hotel

careers.marriott.com

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The Courtyard North Phoenix Hotel is an ideal home base for your Phoenix, Arizona vacation. Nestled between the 250-store Metrocenter Mall and the Black Canyon Conference Center, our hotel is in the middle of it all. For visitors wanting to see some Major League Baseball, we are located near the spring training facilities for the Mariners, Padres, Brewers, Rangers and Royals. Our hotel is near many premier golf courses and right next to Interstate 17, which provides easy access to Chase Field and Heritage Square Park. At the end of the day, you can relax in our Phoenix, Arizona hotel's secluded, beautifully-landscaped courtyard and take a swim in our outdoor pool. In the comfort of your guest room, you will enjoy luxurious bedding, fluffy pillows and a thick mattress. Those visiting our North Phoenix hotel on business will love the large, flexible workspace, well-lit desk, ergonomic chair and free wireless high-speed internet available in each room. Come stay with us at the Courtyard North Phoenix Hotel.