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Guest Service Agent

Posted April 29, 2021

SpringHill Suites Chicago Elmhurst/Oakbrook Area
Elmhurst, IL

About This Job

Position Purpose -- To provide the guest with an exceptional first impression and to ensure that theiroverall stay is an excellent experience
Responsibilities and Essential Job FunctionsGreets guests as they arrive, focusing on personal recognitionReviews arrival list daily and assists in preparing and assembling welcome amentitiesEscort VIPs to room and check them in prior to arrivalAttends promptly to guest needs and inquiriesOther duties as assignedPhysical RequirementsPhysical Activity FrequencySitting OccasionalStanding ConstantCrouching, Bending, Stooping OccasionalWalking OccasionalClimbing Stairs OccasionalReaching OccasionalGrasping OccasionalPushing/Pulling OccasionalLifting Occasional (10-20 pounds)Near Vision ConstantFar Vision ConstantHearing ConstantTalking ConstantTravel RarelyJob Description Guest Services Representative Revised Nov 2011Job CompetenciesApproachabilityInterpersonal SavvyCustomer FocusProblem SolvingFunctional/Technical SkillsIntegrity/TrustSpecific Job Knowledge, Skill and AbilityBasic computer skillsAbility to communicate effectively verbally and in writingAbility to exceed expectations of guests and team membersExcellent time management skills

About this Employer

SpringHill Suites Chicago Elmhurst/Oakbrook Area

410 West Lake Street
Elmhurst, IL 60126

(630) 782-6300

128 Room All Suite

Our Hotel

Welcome to the SpringHill Suites Elmhurst Hotel! Our Chicago Elmhurst hotel places you in the center of it all. Situated just off I-290, this Oak Brook area hotel provides easy access to the Illinois Tollway and is 13 miles west of Chicago, 8 miles from O'Hare International Airport, and 14 miles from Schaumburg. We're also surrounded by the suburbs of Bensenville, Addison, Villa Park, Northlake, Melrose Park, Wood Dale and Oak Brook. To help you explore, our hotel offers complimentary local shuttle service in the Elmhurst Area ask the front desk agent for availability. Within a short distance, you can enjoy casual or fine dining, mall shopping, and acclaimed museums, parks, library and college. Other fun local activities include jogging paths, biking, hiking and miniature golf.