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Night Auditor

Posted April 1, 2021

Courtyard by Marriott Madison East
Madison, WI
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Sign on bonus of up to $300!

About This Job

Sign on bonus up to $300!

Banyan Tree Management is a Florida-based hotel management and development company that has been named multiple times to Inc's list of fastest growing private companies in the United States. We currently have 23 properties in our management portfolio and offer a dynamic work environment with avenues for professional and personal growth. We strive to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success:

  • Transparent & Accountable
  • Humble, Respectful & Dedicated
  • Embrace Opportunity
  • Create Value for Shareholders
  • Family Matters

Summary

Night Auditor responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, run night audit reports, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Essential Functions

  • Provide a welcoming environment at all times
  • Courteous phone etiquette  
  • Computer literacy
  • Ability to effectively communicate with guests in a professional manner
  • An energetic and outgoing personality
  • Handle cash and credit cards accurately
  • Demonstrate teamwork
  • Protect guest information and ensure privacy
  • Attempt to resolve complaints immediately and take ownership of situations
  • Complete all Brand and Company Training in a timely manner
  • Strive to achieve 100% guest satisfaction
  • Complete any work or projects assigned by supervisor

Education, Experience, Other Requirements

Required

  • Flexibility to work in shifts and report for scheduled shifts
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED

Preferred

  • Work experience in Customer Service in the Hospitality Field
  • Experience with hotel operation systems

EEO Statement

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. These laws prohibit employment discrimination based on race, color, sex, religion, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law.

compensation: 13.00-15.00, w/ sign on bonus!

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About this Employer

Courtyard by Marriott Madison East

2502 Crossroads Drive
Madison, WI 53718

(608) 661-8100

127 Room Hotel

www.marriott.com

Our Hotel

Our prominent East Side hotel is 5 miles from Dane County Regional Airport and offers a free shuttle to and from the transportation hub. We are near East Towne Mall, downtown Madison, the University of Wisconsin-Madison, Kohl Center and Alliant Energy Center and feature easy access to major companies such as American Family Insurance, Alliant Energy, Covance, GE Healthcare and QBE. When it's time to retire for the night, enjoy accommodations with plush bedding and complimentary Wi-Fi. The Bistro, our restaurant, is open for breakfast and dinner and serves Starbucks® beverages and evening cocktails along with healthy and hearty menu items. In your downtime, head to our fitness center with cardio equipment and free weights or swim a few laps in our indoor pool to keep up with your exercise routine.