JOB DESCRIPTION – FRONT DESK AGENT
Front Office Manager/Assistant Front Office Manager
High School Diploma or equivalent. Prior guest service experience desirable. Neat, clean person with strong desire to serve people.
Good communication and interpersonal skills.
Must have command of the English language
Must be able to work flexible days and hours, including weekends and holidays.
Must be proficient and experienced with Microsoft Office (Word, Excel, Outlook) software programs and preferably hospitality software.
Must be able to work with minimal supervision.
Able to stand for 8 hours.
Able to lift 35 pounds
Able to perform tasks several tasks simultaneously.
Good hearing and vision with or without corrective lenses.
Possesses knowledge of all hotel services.
Greets guests courteously and registers guests into the hotel.
Possesses knowledge of reservation and billing systems.
Maintains and controls room inventory and availability.
Possesses knowledge of the hotel's credit policies.
Possesses knowledge of hotel products, rates, and special programs.
Distributes guests' mail and packages.
Possesses knowledge of, and uses, emergency procedures.
Maintains safety deposit boxes.
Conducts inventory of and restocks supplies.
Completes "bucket checks" each shift.
Completes checkout procedures for guests.
Balances all departments’ accounts, and completes all required back-up documents.
Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
Runs a detailed shift audit by employee, and balances daily work to computers.
Maintains neatness of front desk work area.
Performs all other related duties as assigned
We are an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Our locations are drug-free. Background checks are required before employment begins.
The Anaheim Marriott Suites is the premier and largest Marriott all suites full service hotel located just one mile from the Disneyland Resort attractions and the Anaheim Convention Center. The Marriott Suites features 371 spacious two-room suites, a contemporary lobby and 10,000 square feet of flexible meeting space catering to a variety of social events, meetings and weddings. Enjoy our spacious suite designed with a living room and a separate bedroom area. Guests will appreciate such amenities as a large well lit desk, wireless and high speed Internet access, voice messaging, two remote-controlled televisions, iron & ironing board, coffee/tea maker, mini refrigerator, room service, dry cleaning service and laundry facilities. Guests can work out on state-of-the-art exercise equipment, relax in the outdoor pool and whirlpool. Dine in SunSpot, an American Restaurant or indulge in the simple luxuries of our very own Starbucks, just off the Lobby.