We've opened the doors to something different.
Say hello to a brand-new hotel experience from Hilton that's vibrant, affordable and young-at-heart. It's energetic, yet relaxing and comfortable. It's familiar, and it's also unexpected. It's completely unprecedented, it's uniquely Tru.
Responsible for the overall management of the property to include but not limited to: profitability, guest service, associate satisfaction, product quality, risk management, and overall cleanliness and maintenance of the hotel property.
Minimum of 3 years’ experience as a General Manager in similar type & size hotel
Proven track record of increasing profit (GOP) while exceeding Brand & Company goals for guest and associate satisfaction
Local market experience preferred
Hilton experience preferred
Ensures the attainment of established budgeted goals for all departments of Hotel
Monitors compliance with labor standards and staffing guidelines by all departments
Monitors compliance with annually established room rate plan
Monitors operating expense tracking system for all departments
Administers approved incentive programs
Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
Audits departmental procedures and performance. Modifies procedures as needed.
Monitors rooms inventory and merchandising procedures.
Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
Assures compliance with established Manager on Duty (M.O.D.) Program
Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings
Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property
Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
Ensures completion of all approved Capital and R&M items, coordinating with Regional Area Director of Operations
Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
Guest Satisfaction/Public Relations:
Promotes guest satisfaction to obtain repeat business of leisure and business markets
Evaluates all guest complaints and ensures corrective action is taken by department heads
Monitors guest responses, responding as needed; executes action plan to correct issues
Hosts social events/receptions as required by the Brand
Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
Ensures associates are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals
Interviews, selects, trains, and counsels’ associates
Ensures that all new hires are given the proper onboarding experience
Ensures that staff is properly trained by their managers
Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with everyone
Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
Ensures that performance evaluations are being issued as required by corporate
Encourages promotion from within, associate engagement and development through goal setting, associate training and participating in all Commonwealth mandated associate-focused initiatives
Ensures hotel is following all Commonwealth policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
Payroll processing and reconciliation
The ideal candidate for this position will have the following characteristics:
Proven records of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day week operation.
Proficiency with MS Word, Excel, PowerPoint and ten-key calculator
Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.
Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Commonwealth Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software
Ability to remain calm during stressful situations
Ability to motivate and lead a team
Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree
Certifications / Licenses:
Must possess and maintain a motor vehicle operator's license in good standing
Brand General Manager certification preferred
Quarterly Incentive Program
Health, Dental & Vision Insurance
Basic Term Life AD&D
Flex Spending (125 Cafeteria Plans)
Short & Long-Term Disability
Voluntary Term Life AD&D
Paid Vacation & Personal Days
And Much More..
Commonwealth Hotels is an Equal Opportunity Employer and a Drug-Free Workplace.