We've opened the doors to something different.

Say hello to a brand-new hotel experience from Hilton that's vibrant, affordable and young-at-heart. It's energetic, yet relaxing and comfortable. It's familiar, and it's also unexpected. It's completely unprecedented, it's uniquely Tru.

Responsible for the overall management of the property to include but not limited to: profitability, guest service, associate satisfaction, product quality, risk management, and overall cleanliness and maintenance of the hotel property.

Experience:

• Minimum of 3 years’ experience as a General Manager in similar type & size hotel

• Proven track record of increasing profit (GOP) while exceeding Brand & Company goals for guest and associate satisfaction

• Local market experience preferred

• Hilton experience preferred

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

• Monitors compliance with labor standards and staffing guidelines by all departments

• Monitors compliance with annually established room rate plan

• Monitors operating expense tracking system for all departments

• Administers approved incentive programs

• Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals

• Audits departmental procedures and performance. Modifies procedures as needed.

• Monitors rooms inventory and merchandising procedures.

• Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials

• Assures compliance with established Manager on Duty (M.O.D.) Program

• Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property

• Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office

• Ensures completion of all approved Capital and R&M items, coordinating with Regional Area Director of Operations

• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards

• Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

Guest Satisfaction/Public Relations:

Promotes guest satisfaction to obtain repeat business of leisure and business markets

• Evaluates all guest complaints and ensures corrective action is taken by department heads

• Monitors guest responses, responding as needed; executes action plan to correct issues

• Hosts social events/receptions as required by the Brand

• Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

Human Resources:

Ensures associates are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

• Interviews, selects, trains, and counsels’ associates

• Ensures that all new hires are given the proper onboarding experience

• Ensures that staff is properly trained by their managers

• Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines

• Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with everyone

• Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)

• Ensures that performance evaluations are being issued as required by corporate

• Encourages promotion from within, associate engagement and development through goal setting, associate training and participating in all Commonwealth mandated associate-focused initiatives

• Ensures hotel is following all Commonwealth policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings

• Payroll processing and reconciliation

The ideal candidate for this position will have the following characteristics:

• Proven records of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day week operation.

• Proficiency with MS Word, Excel, PowerPoint and ten-key calculator

• Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Commonwealth Hotels' standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software

• Ability to remain calm during stressful situations

• Ability to motivate and lead a team

• Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports

Skills/Qualifications

Education:

• Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

  Certifications / Licenses:

• Must possess and maintain a motor vehicle operator's license in good standing

• Brand General Manager certification preferred

  Benefits:

• Quarterly Incentive Program

• Health, Dental & Vision Insurance

• Basic Term Life AD&D

• Flex Spending (125 Cafeteria Plans)

• Short & Long-Term Disability

• Voluntary Term Life AD&D

• 401(K)

• Travel Discounts

• Paid Vacation & Personal Days

• Paid Holiday's

• And Much More..

  Commonwealth Hotels is an Equal Opportunity Employer and a Drug-Free Workplace.