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General Manager

Posted April 2, 2021

Tru by Hilton Spokane Valley
Spokane Valley, WA

About This Job

We've opened the doors to something different.

Say hello to a brand-new hotel experience from Hilton that's vibrant, affordable and young-at-heart. It's energetic, yet relaxing and comfortable. It's familiar, and it's also unexpected. It's completely unprecedented, it's uniquely Tru.

Responsible for the overall management of the property to include but not limited to: profitability, guest service, associate satisfaction, product quality, risk management, and overall cleanliness and maintenance of the hotel property.


  • Minimum of 3 years’ experience as a General Manager in similar type & size hotel

  • Proven track record of increasing profit (GOP) while exceeding Brand & Company goals for guest and associate satisfaction

  • Local market experience preferred

  • Hilton experience preferred

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

  • Monitors compliance with labor standards and staffing guidelines by all departments

  • Monitors compliance with annually established room rate plan

  • Monitors operating expense tracking system for all departments

  • Administers approved incentive programs

  • Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals

  • Audits departmental procedures and performance. Modifies procedures as needed.

  • Monitors rooms inventory and merchandising procedures.

  • Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials

  • Assures compliance with established Manager on Duty (M.O.D.) Program

  • Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property

  • Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office

  • Ensures completion of all approved Capital and R&M items, coordinating with Regional Area Director of Operations

  • Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards

  • Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

Guest Satisfaction/Public Relations:

Promotes guest satisfaction to obtain repeat business of leisure and business markets

  • Evaluates all guest complaints and ensures corrective action is taken by department heads

  • Monitors guest responses, responding as needed; executes action plan to correct issues

  • Hosts social events/receptions as required by the Brand

  • Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

Human Resources:

Ensures associates are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

  • Interviews, selects, trains, and counsels’ associates

  • Ensures that all new hires are given the proper onboarding experience

  • Ensures that staff is properly trained by their managers

  • Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines

  • Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with everyone

  • Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)

  • Ensures that performance evaluations are being issued as required by corporate

  • Encourages promotion from within, associate engagement and development through goal setting, associate training and participating in all Commonwealth mandated associate-focused initiatives

  • Ensures hotel is following all Commonwealth policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings

  • Payroll processing and reconciliation

The ideal candidate for this position will have the following characteristics:

  • Proven records of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day week operation.

  • Proficiency with MS Word, Excel, PowerPoint and ten-key calculator

  • Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.

  • Ability to multi-task

  • Ability to communicate effectively, both written and oral

  • Bilingual (Spanish & English) preferred, depending on market

  • Ability to work the shifts required for the position

  • Ability to learn and adhere to Brand & Commonwealth Hotels' standards

  • Ability to take information from various sources and determine a responsible course of action

  • Ability to understand interdepartmental relationships

  • Ability to operate office equipment and industry specific software

  • Ability to remain calm during stressful situations

  • Ability to motivate and lead a team

  • Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports



  • Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

    Certifications / Licenses:

  • Must possess and maintain a motor vehicle operator's license in good standing

  • Brand General Manager certification preferred


  • Quarterly Incentive Program

  • Health, Dental & Vision Insurance

  • Basic Term Life AD&D

  • Flex Spending (125 Cafeteria Plans)

  • Short & Long-Term Disability

  • Voluntary Term Life AD&D

  • 401(K)

  • Travel Discounts

  • Paid Vacation & Personal Days

  • Paid Holiday's

  • And Much More..

    Commonwealth Hotels is an Equal Opportunity Employer and a Drug-Free Workplace.


About this Employer

Tru by Hilton Spokane Valley

13509 E Mansfield Avenue
Spokane Valley, WA 99216

92 Room Hotel

Opening Fall 2020!