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Front Desk - Guest Experience

Posted May 6, 2021

Des Moines Marriott Downtown
Des Moines, IA
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Des Moines Marriott Downtown

700 Grand Avenue
Des Moines, IA 50309

(515) 245-5500

417 Room Hotel

careers.marriott.com

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Our Hotel

Upscale, affordable and ideally located. Set in the city's lively business district, Des Moines Marriott Downtown meets the needs of their guests with ease. Located five miles from the airport, our modern hotel offers a complimentary airport and local area shuttle. Walk to nearby shopping, dining and nightlife via our convenient skywalk. Step into stylish hotel rooms and suites for a relaxing stay, featuring signature bedding and expansive city views. Upgrade to our concierge level for exclusive perks including our private lounge. When it's time to unwind, swim in our indoor pool or stay fit in the 24-hour gym. Other amenities that will enhance your stay include valet and concierge services and complimentary Wi-Fi in all public spaces. Have a great meal on-site at Mash + Marrow or Rock River Grill. If you're planning a business or social event, our hotel boasts 28,261 square feet of event space and the largest ballroom in the city.