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Guest Experience Specialist

Posted May 13, 2021

Residence Inn Los Angeles Torrance/Redondo Beach
Torrance, CA
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About This Job

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Residence Inn Los Angeles Torrance/Redondo Beach

3701 Torrance Boulevard
Torrance, CA 90503

1-310-543-4566

248 Room Hotel

careers.marriott.com

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Welcome to the newly renovated Residence Inn Torrance Hotel near Redondo Beach, California. Our Torrance hotel is located in an interesting, fun part of Los Angeles, just blocks from Del Amo Fashion Center and a short drive to Carson. Our Redondo Beach hotel is also minutes from the lively downtown and pier of Redondo Beach and Palos Verdes, with amazing views of LA. Orange County attractions like Disneyland are also not far. Our Torrance hotel has seven acres of landscaped walkways with a heated outdoor pool, three whirlpools and a large BBQ area. The free daily breakfast buffet can't be missed either. Our all-suite accommodations have all been recently renovated and allow you to spread out in separate living and sleeping areas or make yourself a meal in the fully-equipped kitchen. If you're here for work, enjoy our large, well-lit desks and free high-speed internet access throughout. Relax with the comforts of home at our all-suite hotel in Torrance, CA.