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Food and Beverage Operations Manager

Posted May 17, 2021

W Hollywood
Hollywood, CA
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About This Job

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Understands employee positions well enough to perform duties in employees' absence.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific philosophy.

• Maintains the operating budget, and verifies that standards and legal obligations are followed.

• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as failures.

• Communicates areas that need attention to staff and follows up to verify understanding.

• Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.

• Establishes and maintains open, collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets, operating statements and payroll progress report.

• Performs other duties, as assigned, to meet business needs.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
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About this Employer

W Hollywood

6250 Hollywood Boulevard
Hollywood, CA 90028

(323) 798-1300

305 Room Hotel

careers.marriott.com

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W Hollywood Hotel

You can find our chic boutique W Hollywood hotel at the intersection of Hollywood and Vine, under the shadow of the iconic Hollywood sign. Sip, mix and mingle at W Hollywood - the newest destination sensation. Hotel guests will enjoy the signature Whatever/Whenever® service that defines W Hotels. W Hollywood brings glamour and excitement back to the neighborhood that invented celebrity.

W Hotel in Hollywood

Shine like a star at our W Hotel in Hollywood, where you take center stage. Indulge in fabulous Hollywood restaurants at Delphine, then take the lift upstairs and splash around in our rooftop pool, WET. Soak up the celebrity scene at Drai's Hollywood and then wind down in the comfort of our wow-worthy luxury rooms in Los Angeles, featuring the Wonderful Room or Cool Corner Suite.

Features

Experience the signature features at our W Hotel in Los Angeles and inject more life into your stay. Mix it up with a cocktail at Blo Dry Bar, hang out by our WET Pool, or energize your mornings in our SWEAT fitness center.


Blo Dry Bar: Inject some life into your hair at Blo Dry Bar. Scissors and dyes are not on the menu here. Get ready to unveil a new side of yourself with a blo-out hairstyle that will turn heads.

WET Pool: Hang out on our WET Deck with a signature cocktail or enjoy a dip in our WET Pool. If you want to get some color or get away from the heat, then get WET.

W Hotels The Store: Like our style? Take it home with you when you visit W Hotels The Store. Discover treats for him, her, and home at our signature store.

SWEAT Fitness Center: Energize body and mind, whenever the mood strikes. Our state-of-the-art fitness center is open 24 hours a day, so that guests can break a sweat anytime.

Whatever/Whenever: At W Hollywood, you're limited only by your imagination (and the law). Want grilled cheese at 2AM? Want to explore Hollywood via helicopter? Whatever you want, whenever you need it - we can make it happen.

Pets are Welcome (P.A.W.): Your four-legged friend should be able to indulge, too. Pets staying at W Hollywood will enjoy welcome amenities and our signature W pet bed, among other treats.

Dining

Whether tasting the newest culinary treats to come out of Delphine and Drai's Hollywood or chatting over drinks at Station Hollywood, our W Hollywood restaurants will awaken your senses and electrify your nights.

Delphine: Indulge in elevated California Bistro fare at Delphine, where the menu features everything from a raw bar to farmer's market fresh ingredients.

Drai's Hollywood: Victor Drai has once again heightened the restaurant experience. Part nightclub, part upscale steakhouse, Drai's Hollywood pairs pulsing beats with Kobe beef and some of the finest cuts of steak available.

The Living Room: Like the literary salons of New York City and Europe, the W Hollywood Living Room is more than just a lobby. It's a place to watch conversations unfold - or be a part of them. It's a place to mix it up with a cool cocktail. It's a place to shop, relax, and even dance. It's your space to do with as you wish.

Station Hollywood: It's a Parisian street cafe in the middle of Hollywood. Sit, sip, and people watch, or enjoy tasty bites from the chef at Delphine.