Description This is a 3rd Shift Position from 11 pm to 7 am and requires an individual who has the ability to work on their own with integrity and respect for guests, visitors, and colleagues.$16-$17/hour
The Hyatt Place Portland Old Port is managed by Commonwealth Hotels, LLC. We are a leading franchisee of Hyatt, Marriott, and Hilton brands, committed to providing outstanding services to our guests through attention to detail, with integrity, pride and intensity. We embrace management values that include a Whatever It Takes attitude delivering the highest standards of both guest and associate satisfaction.
This is the story of a different place. A place where 24/7 conveniences, thoughtful service and flexible spaces help guests move seamlessly from work to play, from frenzied to relaxed.
We are that welcoming place, where guests find uncomplicated experiences in a casual atmosphere.
At Hyatt Place, we strive to see the world through the eyes of our guests. We respond to their evolving needs, which allows us to deliver refreshingly uncomplicated experiences that feel authentic, intuitive and modern.
Guest Service Night Audit Colleagues contribute directly to an outstanding experience for guests, visitors, and other colleagues by providing approachable and purposeful interactions, in-person or online, regularly coordinating with multiple team members & departments, and upholding high standards of professionalism, cleanliness, and safety.
Guest Service Night Audit Colleagues are the first & last interaction of each guest at Hyatt Place Portland Old Port. An ideal candidate for this position will be empowered to:
1. Provide an approachable friendly welcome over the phone, online, and/or upon physical arrival using provided cloud-based communication tools and property management systems.
2. Utilize CRM software to create signature experiences for high-energy professionals who want to balance the priorities of work and life; such as local recommendations and unexpectedly elevated amenities.
3. Professionally communicate with various departments to respond to guest needs and requests, assist in sales and marketing efforts, and provide guest feedback.
4. Ensure a clean and safe environment for guests, visitors, and colleagues by regularly cleaning, sanitizing, and inspecting work areas, service areas, and public areas used by guests.
Guest Service Night Audit Colleagues are responsible for the complete guest experience: Arrival, Guestroom, Social Spaces, Events, Drinking & Dining, Activities & Services, Departure.
Guest Service Night Audit Colleagues are also responsible for activities related to the end of day and month procedures: balancing banks, verifying postings & credit card information, daily and monthly reporting, balancing guest and property accounts, and more.
Previous guest service experience as well as the ability to communicate well with guests, visitors, and colleagues is required.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Customer service experience is required, preferably in a hotel or related field Must have schedule flexibility for both AM/PM shifts, weekends and holidays Requires strong command of the English language to include speaking, reading and writing Ability to learn quickly and work in fast paced position with guest interaction Must be able to multi-task Must be 21 years or older A true desire to satisfy the needs of others in a fast paced environment High school diploma or equivalent required Ability to lift, pull, and push moderate weight (minimum of 20 lbs) Must possess basic computer skills, i.e. Word, Excel, etc.
LocationHyatt Place Portland - Old Port 433 Fore Street Portland, ME 04101 Corner of Union and Fore Email Applicants
Feel free to email your resume to Mike.Haluzak@hyatt.com - We look forward to working with you!
Hyatt Place Portland-Old Port sets the standard for Maine hospitality as the only Hyatt hotel in the Pine Tree State. Visit our historic mansions and museums, iconic operas and ballets or explore Portland’s wide selection of breweries.
Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the a.m., or sip a cocktail at the bar in the p.m.