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Assistant Banquet Manager/Events Coordinator

Posted May 7, 2021

The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel
Muscatine, IA
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Unique Opportunity for a Banquet/Catering Professional With the Best Hotel in Iowa! Signing Bonus and Retention Bonus Programs Join Us and Stay!

About This Job

The Merrill Hotel is looking for qualified applicants for a Full-Time Assistant Banquet Manager/Events Coordinator.  This is a salaried position reporting first to Banquet operations and second to the Sales Department.

This is an unique opportunity to help arrange for the perfect customer experience and help deliver on its promises.

The Merrill Hotel and Conference Center is a four-diamond hotel situated on the Mississippi River in downtown Muscatine, Iowa. Ranked #1 Hotel in Iowa by the U.S. News & World Report and the #20 hotel in the United States by Trip Advisor, we consistently bring exceptional service experiences to our guests offering our New-American cuisine and elevated bar program. Our conference center provides service to hotel guests and patrons from around the world.We are seeking an enthusiastic, diligent, outgoing Assistant Banquet Manager. Supervising staff members along with organization of events in the conference center, hiring and training plus much more will be part of the everyday running of the conference center. If you have banquet experience and are looking for a new challenge, we would love to receive your resume for this position.

Until our business builds to a Pre-pandemic level, you will also spend time as an Events Coordinator.  Your customer service and computer skills will prove essential in preparing all event documentation and coordinating details with Sales, property departments and customers to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. This position will ensure that assigned property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.REQUIRED TRAINING/ EDUCATION/EXPERIENCE:Two years’ experience as a Banquet Server or Captain

Experience with Event Management preferred

MINIMUM QUALIFICATIONS:Able to stand for ninety percent of shift

Must occasionally lift and/or move up to 50 poundsCommand of the English languageBasic mathematical skills for report/forecast preparation and other calculationsStrong computer skills

Able to work long hours and non-traditional schedules

RESPONSIBILITIES/DUTIES:

Working with the Banquet Manager and the entire team of Banquet Artists:

  • Coordinates special events within the conference center
  • Hires and trains new employees
  • Assists with all staffing and scheduling
  • Supervises the banquet staff in the delivery of services
  • Conducts pre-function meetings
  • Enforces standards and rules for safety, cleanliness, and sanitation
  • Counsels employees and issues disciplinary actions
  • Handles accidents and resolves customer complaints
  • Controls the inventories of food and non-food supplies
  • Accurately produces invoices for each special event and posts it accordingly
  • Ensures billing accuracy and reviews with the clients prior to processing the final bill

CORE WORK ACTIVITIES:

Working with the Director of Sales & Marketing and the entire team of Sales Artists:

  • Ensures that events progress seamlessly by following established procedures
  • Greets customer during the event phase
  • Manages group room blocks and meeting space for average to large-sized assigned groups
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations
  • Makes presence known to customer during this process
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
  • Responds to and handles guest problems and complaints as needed
  • Ensures all Artists understand expectations and parameters for event activities

The work environment characteristics described here are representative of those that a staff member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume, fast-paced business environment.

Performs other duties as assigned to meet business needs

  • Full-time Medical Benefits will be offered: Dental vision and health.
  • Paid Vacation and holiday time (after 90 days of employment)
  • Sick pay
  • Great work environment
  • Discounts at Marriott Hotels worldwide!

compensation: Competitive Salary

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About this Employer

The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel

119 West Mississippi Drive
Muscatine, IA 52761

(563) 263-2600

122 Room Hotel

www.themerrill.com

Our Hotel

As rare as a pearl found in a Mississippi River clam, The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel, is a 4 Diamond, boutique hotel in downtown Muscatine, Iowa, right on the Mississippi River. The Merrill Hotel is a proud member of the International Association of Conference Centers - one of only two IACC certified hotel in the state of Iowa.

A member of the Marriott family of brands, we were recently recognized as providing the highest guest satisfaction of all Tribute hotels in North America in 2019. At the same time, US News & World Report named our hotel "The Best Hotel in Iowa" for the second straight year!

The Merrill boasts 122 luxury guest rooms and suites and an all-day restaurant and Lounge. Named after one of our city's historical figures, Maxwell's on the River also serves adjacent outdoor greenspace in our nice weather. Naturally, we offer a first-class fitness center connected to our heated indoor saltwater pool.

Our picturesque meeting venue is spectacularly located on the top floor of The Merrill. We offer over 12,700 square feet of flexible and intimate event space. Our balcony fronts the entire building and overlooks the Mighty Mississippi, making it uniquely suitable for both business and social gatherings.

Of Course, we provide such benefits as ongoing training, an employee meal plan, free parking, referral bonuses, monthly and annual employee recognition programs. Additional benefit options include health insurance, 401k, sick and vacation days. On top of all this, as a Marriott brand, the world's largest hotel company, hotel rooms are available around the world at discounted rates for the emplyees, their family and friends.