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Front Desk Agent

Posted April 3, 2021

Hilton Garden Inn Olive Branch
Olive Branch, MS
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Front Desk Agent - Up to $12 an hour!

About This Job

Front Desk Agent

Responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

Position Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Performs all front office duties including check-in, check-out, reservations, etc.
  • Maintains a high daily average rate (ADR).
  • Answers inquiries pertaining to hotel policies and services.
  • Ensures that all required reports are completed and submitted in a timely manner.
  • Ensures guest satisfaction by responding to and resolving guest complaints.
  • Is aware of direct competition.
  • Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
  • Maintains regular contact with the Housekeeping Department to ensure proper room status.
  • Must wear required uniform. Must maintain a neat, clean, well-groomed appearance.
  • Ensures that all guests are served.
  • Notifies Front Office Manager of guest comments.
  • Performs other duties as assigned by management.

compensation: 12.00

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About this Employer

Hilton Garden Inn Olive Branch

7890 Craft-Goodman Frontage Rd
Olive Branch, MS 38654

1-662-932-7100

121 Room Hotel

www.hilton.com

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Elvis is only a short drive away

Located off US-78, we're within a 25-minute drive of Graceland, Snowden Grove, Memphis International Airport, and the Landers Center. Downtown Memphis attractions, the Stax Museum of American Soul Music, and Cooper-Young Historic District are within 20 miles. Perks include a restaurant, room service, and an indoor pool.