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Front Office Supervisor

Posted April 4, 2021

Hyatt Place Portland-Old Port
Portland, ME
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About This Job

Front Office Supervisor

Our ideal candidate possesses a high-level of attention to detail and is dedicated to ensuring our guests have an exceptional experience during their stay. Great positive, outgoing personality and big smile, servant soul and desire to take care of others. $17-$18/Hour

Job overview: 

Front Office Supervisor is responsible for ensuring that consistent highest-quality customer service is delivered. This individual provides guidance, training and leadership for the front office staff. 

  • Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct Guest Services in detail of work. Observes performance and encourages improvement, provides brand and hotel training to achieve exceptional customers service.
  • Compute daily payroll, schedules and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected departures and arrivals.
  • Conducting and attending staff meetings such as Operations meetings, Staff, Department meetings or any other assigned meeting.
  • Maintaining safe and secure working conditions. 
  • Manage and motivate all Guest Service personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. 
  • Check room reservations, Guest Services’ systems, supplies and inventory, check scheduling forecasting and department budget to maximize revenue. 
  • Organize and conduct pre-shift and departmental meetings to disseminate pertinent information. 
  • Communicate with other departments concerning special departures and/or arrivals 
  • Check all accounts are up to date and close/open appropriate accounts at the end/beginning of each month. 
  • Verify and imprint credit cards for authorization using electronic acceptance methods. 
  • Handle cash, make change and balance an assigned house bank. 
  • Accept and record vouchers, travelers’ checks and other forms of payment. 
  • Perform accurate moderately complex arithmetic functions using a basic calculator. 
  • Post charges to guestrooms and house accounts using the computer. 
  • Assist in operating virtual sister property 121 Middle an urban inn with focus on exceptional customer service.

Requirements: 

  • A minimum of two-year supervisory experience is required. 
  • This position will require you to be able to lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. 
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period. 
  • Perform other reasonable job duties as requested by management team.
  • Flexible schedule is required 

Benefits: 

  • Health, Dental & Vision 
  • STD, LTD, Voluntary Life 
  • Bonus Program 
  • 401k Retirement Plan 
  • Paid Vacations, Holiday Pay and Personal Days 
  • Jury Duty and Funeral Pay 
  • Travel Discounts 
  • And Much More! 

Local Candidates Preferred 

EOE/Drug Free Workplace 

compensation: 17$-18$

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About this Employer

Hyatt Place Portland-Old Port

433 Fore Street
Portland, ME 04101

(207) 775-1000

130 Room Hotel

www.hyatt.com

Our Hotel

Hyatt Place Portland-Old Port sets the standard for Maine hospitality as the only Hyatt hotel in the Pine Tree State. Visit our historic mansions and museums, iconic operas and ballets or explore Portland’s wide selection of breweries.

Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the a.m., or sip a cocktail at the bar in the p.m.