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Front Desk Representative

Posted April 4, 2021

Courtyard Denver Southwest/Lakewood
Lakewood, CO
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Courtyard Denver Southwest/Lakewood

7180 West Hampden Avenue
Lakewood, CO 80227

(303) 985-9696

90 Room Hotel

www.marriott.com

Our Hotel

Located just 20 minutes from Downtown Denver, our hotel features a state-of-the-art lobby providing greater flexibility with inviting meeting and event venues in Denver, free WiFi and easy access to the latest news, weather and airport conditions via our touch-screen GoBoard®. Among the best hotels in Lakewood, the Courtyard Lakewood features The Bistro which provides guests with healthy food & beverage offerings in the morning and evening dinner service with a selection of wine & craft beers. Each spacious guestroom offers Marriott luxury bedding, large workspace, flat-screen TV and free WiFi! When visiting Denver for leisure, enjoy our hotel's location near attractions like Coors Brewery, Arrowhead Golf Course and Fossil Trails . We are conveniently located less than 20 minutes away from Bandimere Speedway! Business travelers appreciate our convenient location near Denver Federal Center and Lockheed Martin.