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Front Desk Supervisor

Posted April 29, 2021

Fairfield Inn & Suites Atlanta Downtown
Atlanta, GA
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About This Job

  • Previous Front Desk and/or hotel experience required
  • Knowledge of FOSSE is a plus but not required
  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations Coordinates blocking of rooms
  • Checks printed registration cards against information on arrival report and rectifies any discrepancies
  • Ensures prompt and courteous service to guests Pre-registers guests according to standards Completes and monitors employee schedule Monitors VIP arrivals
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Hires, coaches and disciplines direct reports
  • Interacts positively and professionally with guests to resolve issues
  • Acts as Manager on Duty as required
  • Other duties as assigned
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About this Employer

Fairfield Inn & Suites Atlanta Downtown

54 Peachtree Street SW
Atlanta, GA 30303

(678) 702-8600

156 Room Hotel

www.marriott.com

Our Hotel

We are perfect when traveling on business, planning a meeting or social event, or enjoying the area’s best shopping, dining and entertainment. Our property was originally built in 1915 as a 5-story office building. It was later meticulously renovated with an addition of 11 stories and converted into a hotel reminiscent of the finest European hotels of the time. Several historic elements including the original exterior and iron staircase located in the lobby were kept intact. Situated in the heart of Downtown Atlanta, the Fairfield Inn & Suites Atlanta Downtown is within walking distance of attractions such as the Georgia World Congress Center, the Georgia Aquarium, CNN Center, Centennial Olympic Park and Georgia State University. All rooms feature marble-topped wet bars with microwaves and mini fridges, sleeper sofa, free WIFI, two LCD televisions and deluxe pillow-top mattresses.