Search 17,513 current hospitality jobs

Front Desk Agent

Posted April 5, 2021

DoubleTree by Hilton Hotel Atlanta - Roswell
Roswell, GA
Apply

About This Job

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

Part-Time Benefits Available!

  • Vision Insurance
  • Disability Insurances (Long-Term and Short-Term)
  • Supplemental Life Insurances (Self, Spouse and Child)
  • Identity Theft Protection
  • AMAZING HOTELS DISCOUNTS!
  • AND MORE!
Apply

About this Employer

DoubleTree by Hilton Hotel Atlanta - Roswell

1075 Holcomb Bridge Road
Roswell, GA 30076

(770) 992-9600

174 Room Hotel

doubletree3.hilton.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Situated on a hill and offering views of the surrounding neighborhood, the DoubleTree by Hilton Hotel Atlanta - Roswell is 15 miles north of downtown Atlanta in historic Roswell, GA. Minutes from corporate office parks, our hotel is close to companies such as BMW Training Center, Kimberly Clark, Colonial Pipeline, Microsoft and Verint Systems. Located off GA 400, our Roswell hotel offers easy access to Atlanta attractions. 

Guests can retreat to a spacious guest room or suite featuring a separate seating area with a sofa bed, large desk, complimentary high-speed internet access, a 37-inch HDTV with premium cable, a refrigerator and microwave. They can also choose a two-room suite with two full baths and French doors between the living area and bedroom, unique among hotels in Roswell, GA.

We invite our guests to favor classic American cuisine in our Dogwood Café, or unwind with a cocktail in our Dogwood Lounge. Planners should consider our hotel in Roswell, GA to host their business meeting or special event. Our flexible event spaces accommodate up to 400 guests.

Benefits

Our organization offers a competitive salary and bonus structure, rewarding work environment, and opportunities for personal growth and development.

  • Paid Vacation
  • Personal/Sick Days
  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Free Parking
  • 401-k
  • Company Hotel Travel Discounts