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Guest Relations Manager

Posted April 5, 2021

1 Hotel Brooklyn Bridge
Brooklyn, NY
Excellence is doing something ordinary in and extraordinary way.

About This Job

Grow with us...

We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and refresh your leadership skills in our Guest Services department.   

The 1 Hotel Brooklyn Bridge has an opportunity for a service-minded Guest Relations Manager to lead and inspire our great-natured service team.  Our Guest Relations Manager will support the Director of Front Office in providing leadership, direction and motivation to the team members in the front of house, ensuring the successful execution of daily departmental operations and the ultimate guest arrival and departure experience.  Primary responsibility includes concierge operations but also provides assistance for all front of house functions and staff.  Responsible for providing strategic direction and operational support to drive the 1 Hotels mission through quality and process improvements in the guest experience and overall performance. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

Our Ideal Candidate: 

  • Passionate about hotel operations and guest service in a luxury hotel operating experience with a minimum of 2 years of similar management work experience.
  • A post-secondary diploma or degree would be a plus.
  • Advanced knowledgeable of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
  • Excels at communication, both verbal and written.
  • Is flexible and willing to meet the demands of a 24-hour operation. 

About this Employer

1 Hotel Brooklyn Bridge

60 Furman Street
Brooklyn, NY 11201

(347) 696-2500

195 Room Hotel

Managed By

  • Opened in February 2017
  • Located adjacent to Brooklyn Bridge Park, offering unobstructed views of the Manhattan skyline
  • 195 Guestrooms (29 suites)
  • The Osprey Restaurant
  • Neighbors Cafe
  • Harriet's Rooftop and Lounge
  • 24/7 In-Room Dining
  • Field House Fitness Center
  • Bamford Haybarn Spa
  • 20,000 sq ft of indoor & outdoor gathering/event space