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Quality Analyst

Posted April 5, 2021

1 Hotel South Beach
Miami Beach, FL
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It can take months or even years to create loyal guests. It can take seconds to lose them.

About This Job

Grow with us

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self. 

We’re current searching for a warm, welcoming, articulate Quality Analyst to be the designated post departure guest experience representative, with a focus on quality, accuracy, productivity, and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.  f you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.

Our Ideal Candidate:

  • Passionate about hotel operations and guest service with a minimum of 5 year of similar work experience. 
  • Excellent analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Proficient in technology.
  • A post-secondary diploma or degree would be a plus. Bachelor's degree desirable.
  • Is flexible and willing to meet the demands of a 24-hour operation.
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About this Employer

1 Hotel South Beach

2341 Collins Avenue
Miami Beach, FL 33139

(305) 604-1000

426 Room Hotel

www.1hotels.com

Managed By

Our Hotel

1 Hotel South Beach retreat is inspired by 600-feet of white sand beach on the Atlantic Ocean. Designed for comfort, using reclaimed materials, it is one-of-a-kind, naturally.

  • Opened in March 2015
  • 426 Rooms; 155 Residences
  • 7 Food & Beverage Outlets
  • 15,000 sq. ft. Anatomy Gym
  • 4,500 sq. ft Bamford Haybarn Spa
  • 25,000 sq. ft. of Indoor/Outdoor gathering space
  • 4 Pools
  • Private Beach Club
  • Seedlings Kids Programming