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Reservations Supervisor

Posted April 5, 2021

Newport Beachside Hotel & Resort
North Miami Beach, FL
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About This Job

JOB SUMMARY:

The Reservation Supervisor/Group Reservations Coordinator is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Supervisor will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information.

JOB RESPONSIBILITIES:

  • Supervising procedural aspects of the reservations team, maintaining a presence during peak traffic periods
  • Responsible for all reservation activity ensuring that the reservation lines are attended always.
  • Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.)
  • Providing support and input to the Director of Revenue Management and Reservations Manager
  • Work with Director and Manager in managing group cut-off dates and block shortfalls and overages
  • Training sales and front office teams to understand revenue management principles and the roles they play
  • Training team on how to maximize the value of available revenue management tools

SKILLS AND EDUCATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

  • Two or more years’ experience as hotel reservations agent or guest reception. Leadership experience preferred.
  • Excellent verbal and written communication skills, high level of attention to detail.
  • Ability to multi-task and coordinate activities both inter and intra departmentally, make decisions in the best interest of hotel, work varying shifts based on business demands.
  • Strong organization and analytical skills
  • Advanced skill level in the use of the Microsoft Office suite of products, specifically with Excel and data manipulation, experience with hospitality systems preferred.
  • Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast -paced changing environment
  • Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
  • Must have the ability to communicate clearly and directly with guests and team members using a positive, clear speaking voice
  • Must have in-depth understanding of tools, spreadsheets and statistical methods for analyzing data.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Newport Beachside Hotel & Resort

16701 Collins Avenue
North Miami Beach, FL 33160

(305) 949-1300

Our Resort

Situated beachfront in the heart of Sunny Isles–North Miami Beach, the beautiful AAA-rated Newport Beachfront Resort and Spa elevates the Miami Beach Resort experience. Escape to this treasured place where iconic design, rich history and mesmerizing views of the Atlantic from your private balcony lay the backdrop for an all-encompassing Miami Beach experience. Soothe at our luxurious Aveda Seven Seas Spa & Salon featuring a wide range of replenishing and anti-aging facial and body treatments. Indulge at our electric Kitchen 305 presenting Miami inspired culinary dishes or at our Coconuts Poolside Tiki Bar & Grill. Be pampered by our team of beach butlers at our Newport Beach Club while lounging in our tiki-hut cabanas. Fish at our exclusive Newport Fishing Pier. Explore Miami’s greatest sites and attractions including South Beach, the Miami Zoo, the Florida Everglades, and Aventura Mall.