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Poker Assistant Manager

Posted May 5, 2021

Ameristar Casino Resort Spa Black Hawk
Black Hawk, CO
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About This Job

Description

Don’t just work. Work Happy.   A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth, and support from one of the leaders in the industry.  

Your daily responsibilities as a Poker Assistant Manager include but not limited to:

  • Responsible for supervising staff and the overall daily management of a designated shift in the Poker area. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with a manager regarding any concerns, with attention to guest satisfaction.
  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Effectively handles customer concerns and requests; reports problems to manager.
  • Responsible for the accountability of the chips, cards, and all other gaming equipment.
  • Assists in maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Poker department.
  • Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
  • Shares responsibility for the overall integrity of daily operations on assigned shift.
  • Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

Requirements

Qualifications

  • Associate degree (A.A.) in related field; or minimum of two (2) years of experience in a comparable Poker Operations leadership position; or equivalent combination of education and experience.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Poker operating systems.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports and business correspondence. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have extensive knowledge of all Poker Operations. - Ability to maintain a high level of energy and take a proactive and strategic approach to deal with issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to work any shift or hours, including nights, weekends, holidays, and overtime.

Additional Information

Salary Range:  $53,000 – $60,000 Based on Experience

Bonus Eligible

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All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Ameristar Casino Resort Spa Black Hawk

111 Richman Street
Black Hawk, CO 80422

(720) 946-4000

536 Room Casino

www.ameristar.com

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CASINO

Stepping into Ameristar Casino Resort Spa Black Hawk is like entering a landmark mountain lodge in one of the West's best-loved National Parks. With its soaring, skylight ceilings, slate floors, timber beams, and massive floor-to-ceiling stone fireplaces, this two-story casino has a rustic elegance.

But in every other way this newly-expanded structure, with its distinctive, circular design, speaks of the future. Its over 1,450 slot and video machines, 24 tables games and 17 live poker tables, add up to great Colorado gaming. Plus, our 1,500 space parking garage gets you quick access to it all. And when it's time to take a break, our four superb dining and entertainment venues make it easy.

AMERISTAR HOTEL & SPA

Ameristar Casino Resort Spa Black Hawk is now rated among the nation's elite lodging facilities and earned the prestigious American Automobile Association Four Diamond designation.

Ameristar Casino's 536 luxurious guest rooms, including 64 suites, are comfortable and versatile with oversized bathtubs and panoramic views of the Rocky Mountains. Tastefully appointed and furnished, every room contains exquisite amenities and features to exceed the most discerning guests' expectations. An on-site Fitness Center, roof-top pool and the 7,000-square-foot ARA Spa will complete your overnight experience.

Dining

Can there be four more diverse, yet equally delicious, restaurants in all of Colorado? And every one of them is at Ameristar Casino Resort Spa Black Hawk. Whether you tour the world, culinarily speaking, at the Centennial Buffet, grab a quick, succulent bite at the conveniently-located Waypost Deli, enjoy a comfy mountain feel and diverse menu in our Fireside Kitchen or opt for fine dining at the Timberline Grill, Ameristar is the place to dine. And if it's caffeine you crave, you'll find that here, too: The Starbucks® location at Ameristar is the only one in all of Black Hawk.


MEETINGS AND WEDDINGS

When your meeting, conference, wedding or special event requires a grander scale - one that offers beautifully expansive space, elegant attention to detail, impeccable service and a majestic alpine setting – Ameristar Casino Resort Spa Black Hawk is the perfect choice.

Ameristar Casino Resort Spa Black Hawk features 15,000 square feet of the most complete meeting and event facilities in Colorado. Our state-of-the-art Conference Center, spacious and versatile rooms, customized services will elevate your business or social event to the highest level. Whether you're planning your dream wedding, a corporate retreat, business meeting or special event, Ameristar Casino Resort Spa Black Hawk will help make it successful - and unforgettable.

Ameristar has meeting and convention facilities to meet your needs. Perfect for small or large groups, the Ballroom seats up to 250 for banquets, 400 for receptions and can be divided in different ways to accommodate a wide variety of meeting needs. For executive and VIP meetings, we offer our 450 square foot Ameristar boardroom. This unique room is ideal for your smaller business meetings and seats up to 12 people. Ameristar's chefs offer a wide variety of delicious customized menu options for every occasion.

Our beautifully-appointed Summit Ballroom offers an exquisite canvas for your rehearsal dinner and wedding reception. Shimmering under candlelight, the Summit Ballroom seats up to 400 guests for any bridal gathering. So relax, sip on champagne and let our expert wedding team create a charming once in-a-lifetime affair with our award-winning culinary chefs. We're delighted to host your most cherished family and friends with 536 guest rooms, 4 restaurants and live gaming action.