Search 18,821 current hospitality jobs

Rooms Operations Manager

Posted April 5, 2021

The Ritz-Carlton, Tysons Corner
McLean, VA
Apply

About This Job

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

• Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Understands the brand's service culture.

• Provides excellent customer service by being readily available/approachable for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

• Celebrates successes and publicly recognizes the contributions of team members.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Apply

About this Employer

The Ritz-Carlton, Tysons Corner

1700 Tysons Boulevard
McLean, VA 22102

(703) 506-4300

399 Room Hotel

www.ritzcarlton.com

Follow us:

Property Description

'We are Ladies and Gentlemen serving Ladies and Gentlemen.'

The Ritz-Carlton, Tysons Corner hotel is the ultimate in luxury, prestige and convenience. Located just outside of Washington, D.C. in Northern Virginia’s most exclusive business, dining and shopping district, our luxury hotel in Tysons Corner invites guests to indulge in soothing spa therapies in The Day Spa, devour delectable cuisine and sample over 40 wines by the glass in Entyse Wine Bar & Lounge, or simply spend the day shopping at the adjacent Tysons Galleria. Our Northern Virginia hotel’s impeccable service and stunning location has earned accolades as one of the top hotels in the United States by Travel & Leisure Magazine and Condé Naste Traveler Reader’s Choice Awards.

399 guest rooms including 33 suites and 37 Ritz-Carlton Club room, each with views of Washington, D.C. or the Blue Ridge Mountains.

Benefits:

  • Medical, Dental, & Vision Plans
  • Vacation, Sick, & Personal Days
  • 401K Retirement Plan
  • Free Meals
  • Free Parking
  • Free Uniforms
  • Many, many, more

Awards

Mobil Four-Star and AAA Four Diamond Hotel. Meetings and Conventions Magazine's Gold Key Award

Property Statistics

Year built
1991
Number of rooms
399
Number of employees
470
Our top markets
Corporate, Group, Transient

Food & Beverage Outlets

Restaurants
Fine Dining
Lounges
Lobby
Lounge
Piano

Amenities

Hotel Amenities
  • 1 Indoor Pool
  • 1 Fitness Facility
  • 1 Health Club
  • 1 Spa
  • Business Center
  • Concierge services
  • Dual Line Telephones
  • Data ports
  • In-room safe
  • Minibar
  • Newspaper (Mon-Fri)