Posted September 2, 2021Hyatt Place Austin / Lake Travis / Four Points
Do you embody the spirit of Hospitality and find joy in delivering Remarkable service? Join a team built on the belief that being our Guest means having an amazing Experience!
"You never get a second chance to make a first impression!"
The perfect candidate is someone who loves having meaningful interactions with people and is passionate about creating an experience for our guests. Having a commitment to high quality guest service and teamwork is the cornerstone of this position.
This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café/Bar, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.
Previous experience as a Gallery Host or Hospitality background
Customer service experience is required, preferably in a hotel or related field
Must have schedule flexibility for both AM/PM shifts, weekends and holidays
Requires strong command of the English language to include speaking, reading and writing
Ability to learn quickly and work in fast paced position with guest interaction
Strong work ethic
Must be able to multi-task
A true desire to satisfy the needs of others in a fast-paced environment
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Must possess basic computer skills, i.e., Word, Excel, etc.
Certification of previous training in liquor, wine and food service preferred but not required - will have to obtain Food Handling & TABC certification at company expense
Responsibilities include but are not limited to:
Maintain positive guest relations at all times.
Anticipate the guest's needs and respond promptly
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of:
a) all hotel features/services, hours of operation.
b) All room rates, special packages and promotions.
c) Daily house count and expected arrivals/departures.
d) Scheduled daily group activities.
e) Brand services and requirements including F&B
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Prepare and serve menu items
Prepare and serve alcoholic beverages and Starbucks coffee
High School Graduate or General Education Degree (GED): or Work Equivalent
One-year previous experience in a similar position in a select service hotel preferred.
Customer service experience required.
EEO/AA Employer Disclosure Spades Hotel Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity,
Hyatt Place Austin/Lake Travis/Four Points blends Austin's eclectic style with Hyatt's unwavering commitment to quality and innovation, and is ideally situated where business and pleasure intersect—just minutes away from major corporations, Concordia University, and the south shore of Lake Travis, dubbed the "Crown Jewel" of the Texas Highland Lakes. Attend or host a meeting in our customizable 1,798-square-foot event space, and in the evening catch breathtaking sunset views at The Oasis on Lake Travis, known as The Sunset Capital of Texas.