Front Desk & Guest Care
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution – FREE MONEY!
Complimentary Hotel Room Night Program – Receive 7 free nights a year
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price
As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
Enjoy the convenient location of the Homewood Suites Springfield, VA hotel, adjacent to the Capital Beltway (I-395) and just minutes from downtown Washington, DC. Our hotel in Springfield, VA offers easy access to government agencies including the Department of Defense and the Department of Homeland Security. A number of companies including Northrop Grumman, Raytheon, SAIC, Boeing, Lockheed Martin, and Calibre are nearby. Potomac Mills Outlet, Washington Harbor, Fort Belvoir, Reagan National Airport and the Pentagon are also minutes from this hotel in Springfield, VA. Take the complimentary shuttle to restaurants and businesses within a three-mile radius, including the Franconia/Springfield Metro stop.
Find plenty of space in the studio or one-bedroom suites at our hotel in Springfield, VA., offering complimentary internet access and two 42-inch HDTVs. Grab a snack or meal from the 24-hour Suite Shop to prepare in your room's fully equipped kitchen.
Wake up to a full hot breakfast each morning and unwind at our evening social Monday through Thursday. Stay connected at the 24-hour business center and host meetings in our 841 sq. ft. meeting room. Enjoy our fitness center and heated indoor pool during a stay at our Springfield, VA hotel. Guest can also enjoy free passes from LA Fitness for classes, basketball, weights, cardio, pool, sauna and whirlpool. Relax over cocktails at the hotel bar, offering light fare and drink specials.