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Gift Shop Attendant

Posted May 5, 2021

Delta Hotels Virginia Beach Bayfront Suites
Virginia Beach, VA
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About This Job

POSITION:

           Gift Shop Attendant

DEPARTMENT:

     Front Desk

SUPERVISOR:

     Front Desk Manager
The market and shop attendants are responsible for the prompt, efficient, and courteous service of guests, collecting payment and meeting many other guest needs during their stay. Other duties include maintaining market inventory, stocking shelves, cashier, assisting with food & beverage purchases, assisting with beach rentals, and ensuring cleanliness of work and storage areas.

Greet customers when they enter the market, offer assistance in locating merchandise, and respond to questions regarding merchandise. Display merchandise in a neat, eye-appealing manner. Restock items as necessary, check expiration dates, and discard expired items.  Assisting customers with beach rentals of bikes, cabanas, paddle boards and kayaks. 

Keep storeroom neat and clean. Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop.

Secure market and monitor customer activity to prevent losses due to merchandise theft and damage. Report accidents, injuries, and unsafe work conditions to manager.

QUALIFICATIONS:

  • Minimum one (1) year experience in customer service
  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Prefer 1-2 years’ experience in hospitality industry in similar position.
  • Previous guest/customer relations training preferred.
  • Good understanding of the English language.
  • Good communication skills both written and verbal.
  • Exert physical effort in lifting/transporting at least 50 pounds.
  • Push/pull carts and other equipment up to 125 pounds.
  • Endure various physical movements throughout the work areas.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Work environment – Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
  • Knowledge of proper cleaning techniques, requirements and use of equipment
  • Knowledge of proper chemical handling
  • Must be able to reach above head and shoulder height to perform job duties.

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About this Employer

Delta Hotels Virginia Beach Bayfront Suites

2800 Shore Drive
Virginia Beach, VA 23451

(757) 481-9000

295 Room Hotel

www.marriott.com

Escape to the quiet shores of the Chesapeake Bay

Boasting panoramic views of the Atlantic Ocean, the new Delta Hotels by Marriott Virginia Beach Bayfront Suites is your oasis just minutes from the heart of Virginia Beach.Located on Chesapeake Bay, our private beach access offers beach rentals including kayaks, beach yoga, Nature preserve trail and bike rentals. Settle into your suite complete with free Wi-Fi, luxurious bedding & breathtaking ocean views. Guests will enjoy onsite parking, fitness facility, outdoor pool & 24-hour business kiosk. Bayfront dining is steps from your room at Tin Cup Kitchen + Oyster Bar, a casual dining experience with fresh oysters, fish & coastal cuisine. From breakfast to dinner, guests can dine-in to enjoy stunning water views or have your meal delivered to your room delighting in a more private dining experience. Host distinctive weddings, business events & social galas in our 13,000 sq feet of flexible event space or choose our outdoor venue. This is luxury made simple; this is the Delta Virginia Beach Bayfront Suites.